Trustypetsupplies Reviews

Trusty Pet Supplies | UK's No 1 Online Pet Shop in Derby

trustypetsupplies.co.uk
3.54
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.54 out of 5 by 136 Happy Customers

41.9%
14%
14.7%
14.7%
14.7%
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R

Problems when things go wrong

I have always been impressed by the speedy delivery service However recently something went wrong with the payment system for a subscription order and typically I was running out of dog food I needed to resolve the issue uregently but having to use the email system put long delays on getting answers and sorting the problrem I was eventually phoned but by then it was too late I subsequently cancelled the subscription and then renewed it and all was then well I just wish I could have had a speedier response in the first instance
M

Rabbits ears

Very prompt delivery which was great Had to order 5kg of rabbits ears as 3kg not available now Arrived loose in box not bagged which has created a storage problem Won t order again unless can reduce to 3kg Good product and deliver but volume and packaging not right for me
M

Carrier issues

Brilliant product quality as always but your carrier lets you down Last two deliveries have not been delivered on time including 1 where I paid extra for a next day delivery DPD s failure to deliver when stated is going to start damaging your business unless they improve
K

Arden Grange wet dog food

Super efficient service The product arrived within 36 hours of ordering However on opening the parcel we found around two thirds of the tins of dog food severely dented one of which we had to throw away as the seal had been broken and was unsure how safe the food was for our dog s consumption Is it the seller or the delivery company We don t know It s a shame because the tins were value for money especially with free delivery But if you cannot use every tin does it remain value for money
M

Long delivery time

Took eleven days from order to delivery Even though the delivery address is in the Channel Islands this seems excessive The tape around the box did not cover the seam across the top and the package was split open as a consequence Fortunately nothing was damaged or missing The products were all present and at least it has now arrived so that is an improvement on my previous supplier
M

Fantastic delivery time

Fantastic delivery time but this is the third successive order where the box has not been securely taped and was gaping open in delivery Also VAT shown on receipt for delivery to Channel Islands address so not applicable Advised of this but no response to date
M

Slow delivery poor communication

Delivery has slowed down communication is non existent I have sent an email and no response
C

Needs to improve customer service for out of stock items

I ve been using trusty for a number of years for my parrot food This year on 2 occasions my order has been incomplete and on both occasions I had to contact to get a resolution I m still waiting currently for a refund for food ordered at the beginning of July and have had to keep chasing Also my last order had a couple of boxes of cat food that were over 13 each for a box of 12 pouches but they are Best Before early October
O

I recently put my dog on a raw food

Only issue was as a new customer I attempted to create an account online I filled out every available box with my details but it wouldn t accept until I provided a new password for the account There was nowhere on the form to provide this password therefore I was unable to create an account Upon collecting my purchase from the store I informed the staff of my problem creating an account Unfortunately they were totally unhelpfully and disinterested stating that side of things is nothing to do with them and it would be the warehouse that controlled the website
Y

Competitive price

I recently put my dog on a raw food diet and ordered almost 20kg of meat chunks Although it s probably my fault for not realising the meat arrived already frozen which meant I had to spend the next few hours cutting through frozen meat before I could place everything in the freezer Was a nightmare Might be best to make it very clear that raw food will arrive in frozen state

About Trustypetsupplies

Trusty Pet Supplies is a family owned & run business in Derby | Find everything your pet needs; food, treats, medication & accessories for dogs, cats and more!

United States

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