Udiscovermusic Reviews

I am appalled by how bad this company

I am appalled by how bad this company is I ordered records and cd s a month before Christmas I was charged immediately after the order was placed on line No written confirmation was given A partial shipment was made well after Christmas Now they are stalling on completing the order They are not reachable by telephone and not responsive to email THIS COMPANY IS BEYOND HORRIBLE

Frustrating lack of communication

Sadly had some pretty negative experiences of these guys Have ordered on a couple of occasions items that indicate they will be despatched in 3-5 days and weeks go past without anything received and no update offered Currently waiting on 2x LP s that were ordered nearly 2 weeks ago Both were supposed to be despatched in 3-5 days but nothing received yet no update and no response to 2 messages sent via website over the last couple of days Money taken from my account Come on guys There s nothing more frustrating than being kept in the dark Just an update of some description would be nice

Non Communicative

No communication from this company at all I received a cd of Frank Zappa Funky Nothingness from them and it was damaged The outer packaging is bent creased from shipping in a flimsy envelope no protective cardboard to protect the gatefold case I reached out Twice to them over a two week period with NO response As a brand new item I expect it to be delivered undamaged So now I m out 40 00 and a less than exceptable product I am done with them Had to give one star to make a comment but they deserve NO stars VERY disappointed considering I have purchased a few times before and when I need them they ARE NOT There

Horrible customer service

Preordered a Christmas album It came in a timely fashion packed in super thin box with no cardboard backing or padding or fragile id anywhere on package Opened the box and the sealed record was mangled Deep creases all over from where the box and therefore record cover was bent all the way flush No phone number so sent in a request via email with clear pics Got the ol we ll give you a 10 refund notice Haha i wish i could include pics here Ridiculous customer service Wish i read these reviews earlier before ordering For the naysayer post just keep ordering You ll run into this soon enough

Why no reply

As another poster has said ordered over two weeks ago following a promo Said 3-5 day delivery and still nothing Contacted them three times via form on site - no answer Called listed phone number - does not exist Emailed today - let s see what happens Very frustrating

I should have read the reviews

I should have read the reviews I m reviewing Canadian site My purchase was supposed to have been shipped a week ago but it hasn t No updates from them They don t respond to emails or communications Atrocious customer service Avoid at all costs

I purchased a Let it Be picture disc

I purchased a Let it Be picture disc from this website It shipped no problem On receiving the vinyl it is NOT a picture disc but a rerelease Contacted them and was told that it was no problem I would receive a prepaid return label New service agent says no I received the correct item according to the bar code Still able to return but must pay for shipping I have sent a picture of the listing As a consumer how would we know if the bar code was actually for a different product Ridiculous Would not recommend purchasing from there customer service horrible

Scammers

Scammers I purchased a large order of LP S CD sent to Australia They charged on the invoice Australian VAT which doesn t exist its GST Cant be bothered to find out the correct terminology The charge is totally wrong goods under 1000 Australian dollars are not subject for import Tax NO RESPONSE Also several items are damaged due to their sloppy packaging which they charge top dollar for shipping package They replaced the cheapest damaged item just ignore any follow-up on the other damaged item AVOID

Awful communication

Pre-ordered the limited edition green vinyl of Paul Weller - Wild Wood with a release date of 14 10 The day arrived but I had had no dispatch confirmation I could see on Twitter that other stores had it in stock so I was confused as to why I hadn t received anything I asked via live chat what was going on Supposedly they hadn t had their stock come in yet So why did every other store have it The worst thing is that clearly they knew this but couldn t be bothered to inform customers via a quick email What dreadful customer service Well they ve lost a customer Will never order from them again The only redeeming feat was the live chat staff who immediately offered a refund I quickly reordered elsewhere