


Apply for Birtish Passport Renewal Online - British Passport Office
Based on authentic user experiences
Ross
6730 reviews
N/A
11 months ago
Great Fast-Track Service and Worth the Extra Money
I was really worried when I found that I would have to send off both my passports for a renewal I applied for the fast-track passport service There were only a few locations with Passport Offices in the UK so I had to travel to a nearby city When I got there the queuing system was fine - you aren t allowed in before 10 minutes before your appointment So those with a 2pm appointment let those with a 1 30pm appointment etc through first And when it s your turn there are only a small number of people to order themselves There s a security check checking in at a desk to get a number and then waiting for your number to be called I did get waved in more than ten minutes before my appointment and then sent out again when I told them when my appointment was If I do this again hopefully not for another ten years then I ll print out my appointment time in big letters and show them through the glass if they wave me in before 10 minutes before my appointment The lady at the desk was very helpful including correcting an error on my form and then copied and handed back my other passport So I wasn t left without any passport for any period of time at all I was expecting to get my new passport within 8 days but I had my appointment on a Wednesday and received my passport by secure delivery the next Saturday
richard frost
6730 reviews
N/A
11 months ago
Excellent service and friendly and
Excellent service and friendly and helpful throughout the process Outstanding customer service and you are to be commended Thank you again Richard Frost
Dawn
6730 reviews
N/A
11 months ago
This is a very quick and efficient
This is a very quick and efficient service with good communication I would certainly use it again if I needed an urgent passport renewal
Dan
6730 reviews
N/A
11 months ago
Fantastic Service 100 Recommend
I would like to say a massive thank you for the service I have refined from this company especially from Gabriella she was fantastic from the very start and she under promised and over delivered my passport which I needed in a very short period of time and the communication throughout has been unbelievable and not a single issue I would highly recommend this service and would definitely recommend to ask for Gabriella as she was faultless and very professional Keep up the good work
Mrs Joanne Kasdaghli
6730 reviews
N/A
11 months ago
I was helped by Ahmed
I was helped by Ahmed He was the kindest most patient helper during my urgent need to renew my passport Many many thanks
Owen Edwards
6730 reviews
N/A
11 months ago
Customer service were fantastic with
Customer service were fantastic with help and guidance especially Adnam and another colleague but unfortunately I can t remember her name I was really impressed thank you so much
william hamilton
6730 reviews
N/A
11 months ago
Service was fast
Service was fast efficient and easy to use I started the process on Monday morning and had my new passport on Friday morning
Danni Louise
6730 reviews
N/A
11 months ago
Absolutely Amazing 100 recommend
I made the mistake of not checking my passport and realised 3 weeks before I was due to travel that my passport was about to expire With the strikes I feared I wouldn t get it back in time and I tried for 3 days of refreshing my screen to get a fast track appointment but to no avail I was a bit worried about using this company as I m a worrier and in the back of my mind i kept thinking it was a scam Gabriella reassured me every time I rung as they communicated a lot through what s app which worried me too They received my old passport Tuesday 18th and they got a fast track appointment for Thursday 20th All I had to do was send my old passport and what s app over my new passport picture They did all the rest and my new passport arrive today Wednesday 26th 6 days after the application I know this is more expensive than doing it yourself but it is so worth it They literally do everything for you and travel to where ever the appointment is on your behalf I would have never been able to get the time off work to go myself and would have lost a lot of money if I had to cancel my holiday I can t thank these guys enough
Adam
6730 reviews
N/A
11 months ago
We needed our passports in 12 days the
We needed our passports in 12 days the government passport services were not helpful at all So we contacted this company on Wednesday afternoon we received the first passport the following Thursday and second on the Friday and this was with a bank holiday weekend in between Ahmed was great and very responsive we can t thank him enough for making sure we could go on our holiday
Annie Burnett
6730 reviews
N/A
11 months ago
Impressive Customer Service and Very Quick Delivery
I have to write about the experience I received when renewing my passport both from the Passport Office and Redditch Post Office - excellent service I needed a new passport photo so decided to renew my passport at Redditch Post Office instead of online I hadn t realise I needed an appointment at the Post Office to renew but the counter assistant pleasantly obliged He took the photo completed the form I paid the money I received several text messages and emails from the Passport Office confirming my application was going through the passport had been printed and despatched I received my new passport NINE DAYS LATER - incredible service Well done Redditch Post Office and British Passport Office excellent service and customer service I m very impressed thank you