Undercovertourist Reviews

Do not buy anything from Undercovertourist com

Customer service convinces you that they will help you and they tell you want you want to hear They advertise tickets for a city and when I received them they were for another city I have been dealing with them for 4 days and they still cant refund my 200 00 That it was there mistake They sold me the wrong tickets I am yet to get the refund Lots of waiting then they say they are talking to a colleagues then they say we will email you lots of script talking

Waste of time

They fail to tell you about a verification process This is the headline in their email Due to recent events in the news we are taking extra precautions to protect our customers from fraud What recent events The pandemic war in Ukraine Ive entered the exact amounts as shown on my card statement both in and none are accepted Now I need to contact support What a waste of time I ll pay the extra 4 and buy the tickets direct Don t waste your time

I came to write another negative review

I came to write another negative review about their verification policy but see many beat me to it DO NOT SHOP using undercover tourist They are a scam and a huge waste of time They won t honour the price they quote you and it ll end up costing you more plus a huge headache Never again

Scam We purchased tickets for Daytona lagoon

We purchased tickets for Daytona lagoon to get there and be told that half of the park was closed and that tickets were extremely cheaper close to half the price we were charged through undercover tourist Upon contacting company about a partial refund we were told there was nothing they could do and to contact Daytona lagoon Upon contacting Daytona lagoon we were told that since the tickets were purchased through undercover tourist that we would need to contact them Scam and very unprofessional

Undercover Tourist not much use if you live in the UK

Tried to book tickets for discovery cove online but it only offers the prices for florida residents Not much good if you are based in the UK Only went to the site because it had some decent reviews but will go elsewhere

They took payment twice

They took payment twice from my card When I asked why they just said they took it once but I was clearly showing the screen shots of two separate transactions with slightly different amounts my family and I have had no money now for 2 days as the 2nd payment cleared out my account So disappointed with this company

Tickets not received - no customer service

It has now been a week since order confirmation Still no sign of tickets Have left 4 messages and 2 e-mails Received 1 call back promising to resolve That was now 4 days ago Still not resolved still no tickets Really bad customer service Now trying to cancel my order Will probably take 2 weeks Stay away and order through Disney themselves instead

Their 365 day money back guarantee is a

Their 365 day money back guarantee is a scam They will try to send you to Disney to fix the issue bc they know Disney will at least give a free ticket if you can t go due to illness Undercover Tourist doesn t want to spend the money to honor their commitments I can t tell you how any people they transferred us to I will make sure everyone I know and others never make this mistake

SCAM AND NO REFUND

I PURCHASED SOME TICKETS AND THEN GOT A BETTER DEAL IN ANOTHER PAGE HOWEVER I M STUCK BECAUSE I CANNOT GET A FULL REFUND AS PROMISED ONLY 95 THAT IS A TOTAL SCAM LOL THEY COULD GIVE ME 100 IF I PURCHASED ANOTHER THING FROM THEIR SITE