Wondervacationhomes Reviews

This is not right

I paid a deposit for a vacation rental in central Florida but to complete the booking the company wanted photos of the front and back of my Credit Card I don t think this is right and my Credit Card Company advised me not to do this Wonder Vacation Homes would not accept my booking made through Hotels com unless I complied I was not prepared to do this and so cancelled the booking so consequently they lost a 3400 booking They already requested and received photos of my passport I travel around the world a lot and have never come across this before and will not be booking and accommodation through this company

Worst experience ever

Worst experience ever We had to book on arrival day as the hotel we originally booked had no rooms for us Once booked through booking com the rest of the booking procedure of Wonder Vacation Homes was a time consuming nightmare I had to return a signed contract pictures of myself ID credit card and called 3 times to make sure that we get an access code all from my cell phone It took me almost 3 hours to finish the process Then we clicked navigate through Apple maps and we were navigated to the middle of nowhere without a property in sight Then we navigated through google maps and we arrived at a gate after another 20 minutes The QR code they provided did not work and security denied access I even spoke to the supervisor of the guard We tried to reach the emergency number and left messages After an hour in front of the gate we gave up and decided to eat at a fast food restaurant although we had bought a lot of groceries Before that we contacted booking com to find a solution At about 9 30 pm I received a message about a cancellation I replied to it why my booking was cancelled They replied that booking com cancelled and I should sort it out I realized that booking com now cancelled as the property couldn t be reached The property manager tried to blame us in a very rude way and he wanted us to return to the gate As it was already 9 45 pm and we were travelling with a 13 year old we booked another hotel The property manager didn t care and said he is still expecting us Lots of messages went back and forth I always asked them to call me but he said message only as the office is closed but expected us to call him once we get to the gate I said that I would need to forward this to my lawyer and he replied that he would be happy to host my lawyer Only after I said that my lawyer assumed that they double booked the property and want to charge me for the 2 nights and I explained that I would press charges for fraud if they charge me they eased down the tone I had to throw away 75 dollars worth of groceries we checked into our final accommodation at 10 30 and I have not heard back from Wonder Vacation Homes ever since

Wonder Vacation Homes is a scam

Wonder Vacation Homes is a scam We paid almost 900 for our reservation and before we even arrived we found out they lied on what was advertised We were under the impression that we paid for a 4 bedroom villa with a private pool Come to find out they weren t going to tell us at all until arrival and after we had checked in and paid the other 400 safety deposit that the pool and other lane ties would have not been free They were then going to charge an extra 100 more PER DAY for a pool that was listed as being apart of my booking A scam don t come here unless you want to be lied to and waste thousands of dollars on a crappy place Better off getting a hotel Atleast you know for a fact they have a pool

This was absolutely the worst

This was absolutely the worst experience I ve ever experienced on a vacation number one none of the amenities that they have listed is available number two as soon as we got into the room the air hockey table that they have in there pictures don t work and when we called to complain they said the ordered one which came on the day of checkout the resort they have listed here is total garbage the resort card they have doesn t even work they took the card from us and never brought it back ENDLESS Cockroaches we booked a family trip with kids and mainly booked it for the amenities but this place cost us our whole vacation to Florida and left a real bad taste we used to come every year but because of this now that s it this was total garbage when I asked the guy at the resort when the bar will be open his answer to me was next year like come on what more can go wrong plus we paid for everything and had access to nothing BEWARE when we asked for compensation they gave us a free heated pool like come on man we paid 1500 for the room and on the last day they couldn t even give us a later checkout they charged us for the full day Good luck robbing someone else you thieves