Unidragon Reviews

I mainly use trustpilot for two reasons to find out if the company is real and if the product matches its description So let just get this out of the way Unidragon is legit and if I should rate the product alone it would have been 5 stars The puzzles from Unidragon are brilliantly made totally unique and beautiful to behold Though the prize-range their puzzles might be intimidating in comparison to the physical size of the puzzle I personally think it s worth it But and it s a big but Unidragon s customer service is lacking the same quality as their product unfortunately It takes days to get a respond through email and you can forget about getting a respond from the chat-service on the website It s sad really Most people including myself are more then willing to wait for something they want - if they know exactly how long they are going to wait If the webpage said you can expect delivery within 30 days I would still have made my second purchase and I would not have questioned anything until the 30th day But when you are in doubt and unable to get a respond from the company it makes you fear the worst especially when it comes to online purchases from foreign countries So dear Unidragon crew your product is fantastic your webpage is well made But please get your level of service in order so it matches your wonderful product

I placed a large order worth 170 - on the 26th of November 77041 Got an order confirmation and thought all would be well After a week I hadn t heard anything from Unidragon so I sent them an e-mail to ask for an update on my order and whether I could receive any tracking info Waited for a reply but got nothing so today I sent a new e-mail saying I would ask for a chargeback on my credit card if they don t respond It s been 14 days with no information while their website says it should take 3-8 days to ship to EU countries Looks like a scam to me Let s hope it s not but seeing all the reviews here makes me regret placing this large order at Unidragon Update ultimately I did receive an e-mail and after a very very long long long wait I finally received the puzzles I must say they are absolutely beautiful and very elaborate I just started with the mandala puzzle and am baffled by the intricacy and can t wait to see how the puzzle turns out So the product was worth the wait the costumer service was horrendous Something to take into consideration when ordering from their website

My order of November 27th 2021 took more than a month to arrive while their website sais 5-8 days The customer service is not really present mail not always answered and give approximative information so that I could not understand if my order would ever come They always answered me by live chat taking time and telling me they would have shipped my order within 5 days but actually this took a month However they are not scammers my order arrived really late and in my opinion their puzzle are qualitative and wonderful

I bought a puzzle one week ago they don t respond to emails phone calls support chat masseges They promiesed 3-8 day shipping and my wife s birthday is coming very soon I m screwed I regretted it I m thankful if I even get my money back Edit My order is on the way so I change my rating from 1 star to 3 but the communication and the shipping time leaves a lot to be desired

I loved the idea of these gifts but reading the reviews is really uncomfortable I just prefer three puzzles and mounting for each one I did not receive an confirmation email no receipt no way of contacting I really hope it is not a scam I am choosing to be positive be patient and hope that for the holidays the gifts I purchased for the kids will arrive complete and on time Please don t be thieves It s such a beautiful product Please get back to me with a confirmation and or tracking number

This is not the way to do business order placed payment done and then nothing And when I contact care all that comes back is awaiting your reply I strongly believe this is a scam Addition 06 12 I was just contacted and they appologized for a delayed shipment Will keep you updated Addition 20 12 raised to a three star rating Delivery arrived so it s no fake However pro active communication would be appreciated and please don t blame it on missing customer info when it s an internal issue The good thing is service reacts to a low rating and then resolves the issues