Universalstandard Reviews

The other day I was sent a coupon for

The other day I was sent a coupon for 50 off Which I thought was really generous Meanwhile complete truth I figured there was an expiration date and searched top to bottom for one None to be found The top I wanted was sold out but I was super happy when 3 days later it was back I went to use the coupon and was told it had expired So I went back to the coupon and still couldn t see it I emailed the company Someone got back to me and explained that in fine print halfway down the email it states that it expired same day at 11 59pm The writing was sooo small I couldn t read it but believes them I wrote back and said that didn t seem fair I was a good customer and was it really worth losing a good customer over 50 when the writing was so incredibly small No reply Also no one answers their phone line Plus their prices are insanely over-priced They claim to be all-inclusive but you must have 120 for a top Im a size 10 and will go somewhere else but I believe they claim to be inclusive when really they re just cashing in

This company is a hot mess

This company is a hot mess I have wanted to or actually tried to order a couple dozen items over the course of at least two years but 1 what I want is sold out in my size and never restocked 2 discounts promised are never applied in the cart or checkout 3 they take so long to get around to answering my question about a product that I lose interest or 4 they send me discount codes printed on their catalogs that never work They seem to care so little for their customers that I have to wonder how they re still in business And the clothing styles that mostly make me scratch my head and think Ewww really is offered in an unrelenting overuse of rayon rayon rayon one of the most disgusting fabrics in the history of fashion Their customer service and I use that term loosely is going the way that so many companies are going with chat bots that never have a real answer or no chat at all--most of the time it s nonfunctional and canned computer-generated responses to e-mails I don t trust companies that are afraid to talk directly to their potential customers I don t know why I keep going to the website after all this time and looking for something to buy but today will be the last

Buyer beware

I purchased a 75 mystery box and I decided to take a chance on it because they ask you for your preferences I chose bright colors short sleeves casual type clothes What did I get A black long sleeve dress a Black long sleeve mesh piece to put over that dress and then I got a white Bando top I was pretty mad because one of the questions they ask you is do you wear dresses or do you prefer a more casual and I selected more casual So this basically tells me they don t care what your preferences are they are just gonna get rid of anything that they have Sent an email to customer service saying I was disappointed and they said oh we re very sorry to hear that we will pass on your Input If I thought they were just going to send me anything I would ve never spent 75 but I thought it was going to be based on my preferences and it clearly was not Buyer beware

Just watch out for final sale items

Just watch out for final sale items I inadvertently ordered from a final sale warehouse sale and am stuck with a bizarre dress that seems to be twice my normal size they won t take it back so I guess it s going to Goodwill And I m done with Universal Standard I really do understand final sale but come on The sizing is completely insane on this dress No fit liberty in final sales

They sent the wrong color and said it was final sale after the fact

They sent the wrong color AND said another item is final sale when there was absolutely no indication that it was I was careful I am done with this company The clothing is high quality but I ve had nothing but trouble with them This time they sent me the wrong color and refused to acknowledge it I sent them a picture They sent me a cheery email saying they could confirm that I got the right color I bought charcoal pants the packing slips says Forest River and the pants are clearly a dark green not at all like the charcoal on their site Another shirt they won t let me return because I was supposed to know that everything in their end of year sale is final sale THIS WAS NOT INDICATED AT ALL This is the second incident I ve had with them well second and third This company is either unethical or incompetent or a combination of both BEWARE

Two years in a row NEVER AGAIN

Two years in a row Same exact fraud There was no note of anything in my cart being Final Sale - not on the webpage when I placed items in my cart when I checked out or when I received an order confirmation and a separate shipping confirmation Only the shipping label in the box of clothes had FINAL SALE clear as day I tried disputing and sent along the emails from them as proof - and they just flat out refused to refund me for the items I wish to return Ghosting my emails now I am planning to dispute with my credit card and warn the world on every site I can BE WARNED

I ordered from universal standard 3

I ordered from universal standard 3 weeks ago I am based in the UK They happily took my money but 3 weeks later the order still hasn t been shipped Terrible customer service Saying I will receive an email about shipping but it never arrives Don t order from them Shame as they do make nice clothes

Delivery scam

Universal Standard claims my package was delivered but it was not There is no problem with stolen packages on my street and I m home all day with a dog who barks whenever someone approaches the house I was excited to find a vendor who seemed to be size-inclusive but this seems like just another scam company advertising on Facebook I should have known better For some reason I was smart enough to buy the non-delivery insurance We ll see if I really get a refund or if this is the actual profit center for the company

Absolutely horrendous customer service

Absolutely horrendous customer service They do not even try to understand your issue only robotically state whatever script they have in front of them You better know exactly what you re doing when you buy their product using a 25 credit because if you have to return even a portion of the order it s gone forever