Urbansophistication Reviews

Urban Sophistication

urbansophistication.boutique
1.22
18 reviews
Bad Rating
Based on 18 user experiences

Rated 1.22 out of 5 by 18 Happy Customers

5.6%
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94.4%
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R

After waiting for over 2 months to get

After waiting for over 2 months to get my puffer case I finally received it and had high expectations since they cost so much After about two weeks less than a month the case was scrapped and started peeling on the sides After two months of use I noticed that my camera was kinda off so I took the case off and found out the back of my phone was completely shattered under the case My iPhone is new and I kept it perfect for a long time until I got this case I am so damn disappointed and angry I don t understand the hype Beside a nice design this case is completely useless and super poor quality I do not recommend at all
M

Scam company who just takes your money and goes oh well

I have the exact same experience as all of these other customers It has taken well over a month already and still no package in sight On their website they state that international shipping can take up to 15 business days which is a complete lie now after 30 something business days of waiting Their customer service says the same things it is sadly out of our control Did not even agree to pay for the shipping costs as a compensation Absolute scam company Save your money You can get a real Apple leather phone case that is half the price compared to these and will give you much more worth of your money when you actually RECEIVE it
P

Nope

I would say they aren t worth ordering from One if you get it on sale you can t return lol Who would buy this plastic at normal price Please get serious Two the case changed colors around the ears I got the Sasha Bratz case I had to wipe it with water And they want to offer store credit Absolutely not Please get away from me Never shop with them You have been warned Even if you could get something for free from them don t Lol
E

Got the bow phone case only for the bow

Got the bow phone case only for the bow to fall off within the first week of owning it Glued it back on and it came off again Repeatedly reached out to their customer service only to me told it looks like I ripped it off on purpose why in the world lmao
P

Ordered phone case in early November

Ordered phone case in early November Delivery address was AusPost parcel collect I got a notice to say it was undeliverable and had been sent back to the USA Keep asking them to resend but you just get these vague assurances they re looking into it So - looks like I ve lost AUD138 My advice would be - just don t They are clearly crooked
Y

Such a terrible customer service

I ve never seen a company like this in this day and age I ordered the wrong case size and contacted them to exchange it but they didn t reply After sending emails three times they finally gave me an address so I sent it back at my own expense Then shipping company contacted me saying they couldn t deliver it because no one was there to receive it No matter how many emails I sent there was no reply no explanation and no apology This company is truly terrible and unprofessional Even Temu or AliExpress wouldn t act like this I can t understand what mindset they have running their business It s not about the money it s about how angry this situation has made me Is there anything I can do about this company
T

The puffercase is very bad quality

The puffercase is very bad quality I bought my daughter the puffercase for Christmas She opened it Christmas day after it just being under the tree for 30 days It was very damaged after just gently dropping it The maroon coloring came off of it and it was very banged up Not a good protector of your phone We tried to return it and the company refused because it was past the point of return even though it was damaged the first day upon opening They should have made an exception with a bad product and it being under the tree the entire time

About Urbansophistication

We reinterpret everyday objects, designed to speak with you and for you. There is a story behind each piece, yet by wearing them they tell yours. The Puffer Case® was created to speak with you and for you. We view the case as a communication tool as much as the phone itself.

United States

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