Usinterstatevanlines Reviews

BE AWARE of this company

BE AWARE of this company When I decided to move with them they had a very high ranking on google so I thought what could go wrong These reviews must either be fake or perhaps something changed in the management of this company because this company is anything but good and very non-professional Bottom line this move cost me extra 600 above my agreement with US Interstate and more importantly a lot of stress arguments anxiety and white hair Don t move with them We got to an agreement with US Interstate on a price and delivery date When the driver arrived he started negotiating the price again asking for a much higher rate and this is despite the fact that the actual volume of our stuff was similar to what we agreed First the mover said he is not part of US interstate but a different company EZy move he said that he doesn t know who is US interstate and doesn t respect any agreement with them He started telling me how long of a drive this is how difficult it is to load unload everything and asked for more money than what we agreed with US interstate I insisted and he was trying to frighten me and my wife by saying that this is peak season and that he can easily just abandon this job and find another job instead if we don t negotiate with him Then he said that the delivery date would be up to 21 business days I said this is crazy as in US interstate I was told that this should take a few days and at most one week He said they can do it faster but it will then cost more even more So on the day of the move I had to go back and fourth with US interstate on the phone to try and settle this conflict To my surprise US interstate did not take responsibility for what we agreed and were trying to convince me that the mover is right This all occurred after the movers already loaded the truck I was trying to talk to the movers before but all the time they were saying don t worry it ll be alright we ll take care of you etc etc very late in the evening around 10pm when our family my wife my two small kids and I were already exhausted so in the end we agreed to negotiate and paid extra 600 above the original agreement The contract was all a mess and the movers filled it with many errors later the moving company made corrections and fixed the contract Also till the last moment it wasn t clear when should the things arrive With all that happened I did not trust this company anymore and wasn t sure whether I am going to get my stuff or whether this is all a scam Fortunately in the end the stuff was delivered

If I could give this company a zero I

If I could give this company a zero I certainly would They are nothing but a scam artist I gave them a 2500 check to reserve a 26 foot truck three days before the move Anthony calls me and tells me that I need a bigger truck and that they don t have a 26 foot truck I told him I wanted the truck that I reserved He then proceeded to tell me that I would need another 14 000 I told him I didn t have 14 000 He said I would only have to pay for the square footage that I actually used They would weigh the truck when it got here Then he stated that he wanted 4000 sent through Zelle or Venmo i told him I was not going to Venmo or Zelle him any money He then stated come Monday morning there would not be a truck here to load my belongings My son has made so many calls Brian then states that Anthony has since been fired and he was extorting money from clients My son then asks if I m going to be refunded He states to call him in a week So he calls back a week later only to be told it s in Billings hands He asked for the number and was told to call the 800 number All they have done is run us around Now they don t answer or hang up on you I have filed several complaints and my son will be filing a police report Nothing but CROOKS sitting around a table scamming the next victim

A broker is only as good as

This is a broker not a mover As such they are only as good or bad as the companies they contract with to do your actual move Their website is riddled with typos if I d seen this instead of my wife we never would have used them Their phone system pronounces the company name two different ways and the press one for customer service gives you sales and press two for sales gives you customer service However those quibbles are minor compared to what happened The first company they contracted to do our move never showed up The second company Inch Perfect Logistics has an F-rating with the Better Business Bureau and numerous 1-star reviews from people who said said they d give Inch Perfect a 0 if possible The mover arrived 4 hours late and removed the furniture from the house a mere three hours before we would have lost access to the house Inch Perfect Logistics was virtually inaccessible-they never answered their phone it never even rang just went straight to nobody available no matter how many times I called-even at the opening hour of the business and the voicemail box was always full-day after day after day We were moving my in-laws furniture because my father-in-law recently died and we had a limited time to move his possessions This experience with US Interstate added much stress and uncertainty while my wife was grieving the loss of her father This would have been a 2-star review but for a US Interstate employee hanging up on me when I was trying to get help dealing with Inch Perfect Logistics

Horrible experience

Horrible experience On pick up day no one came I called numerous times the next day and no one would return my call to give me a pick up day time I called for Jacob Baker Operation Manager and he told the man that took the call he would call me back in an hour He never did When I finally received a call back I was told the original truck had issues so my belongings that I was told would be delivered in 3-5 business days were taken to a warehouse and stored Two weeks later I get a call at 9 30pm stating the truck would be there the next day 10-2 I let him know I couldn t be there until 4 00pm because of the short notice The truck showed up with only a driver The driver asked for the remainder of the money and I told him not until you get help because you can t possibly unload a full house of furniture by yourself He called his manager Manny who attempted to explain that I needed to pay first I said I will pay on delivery and your driver is unable to deliver Manny said he would have someone here soon He did Via a craigslist ad My entertainment center is broken beyond repair and the driver told me to get some wood glue Carved wooden side table broken Box of glassware broken This company does not use professional movers Both pick up and delivery were with rental trucks

They never picked up our stuff

They never picked up our stuff My husband has to fly back down to Arizona and drive all our crap back up in a uhaul and miss his first day of work at his new job This has to be a scam and I have no idea how all I can find is 5 star reviews

Worst company ever

Worst company ever - they are a broker and hire the worst movers US Interstate severely underquoted us and we were extremely accurate with everything we had - the movers showed up and back 25 percent of the truck and said it would then go from 3400 to 6800 They only moved a 2 bedroom home Also the movers packed our stuff by not stacking and fitting things in properly so it would look as if they took up more room to charge more This was confirmed at drop off when the movers weee refusing to pay the contract guys they hired in Houston a full truck worth - they told them this is not a full truck They packed the truck around and not properly It s just a half truck We got completely screwed - I would NEVER recommend US Interstate to anyone - then when we tried to call them Saturday like they told us to if the drivers tried charging more they just ghosted us I hope they go out of business soon a straight up crap service -still missing items-multiple things broken-kids toys brokenIf you are reading this I m telling you - STAY AWAY Go to and actual moving company not a broker - they pulled the ll bait and switch

Long story short this is their process

Long story short this is their process 1- they misrepresent themselves as movers2- charge you over 4000 Just to connect you with actual moving company and make nonsense promises3- you have to deal with moving company that you could deal yourself without them in between and pay them thousands 4- pay for extra surprise charges of that moving company 150 for each bulky item including ANY furniture 5- pay the moving company and wait for them to finally send your stuff after weeksThey are a fraud and scam company They represent themselves as moving company that have their own trucks and men while they are brokers and just charge you money to connect you with moving company who has their own policies and charges and once they get money from you they vanish no customer service they don t keep their promises Told us the move is going to take a week but took over 6 weeks to receive our stuff Also said they will send 26 foot truck for us and this truck is going directly to our destination yet this was just a local mover truck and they dropped our stuff in their storage and after a month they put the stuff in 18 wheeler truck to destination No need to mention all the damage it caused to our stuff

Biggest scam ever around price and

Biggest scam ever around price and delivery dates Stay away from them at all costs Their estimate was okay and fair but the contractor doing the moving on their behalf came into our apartment and told us we have to pay double because the estimate amount isn t enough money for the distance They charged us for 550 cf instead of the actual load of 411 cf has stacked packed and measured by their contractor They picked up our stuff on Oct 9 and promised a delivery from Seattle to Miami within 20 business days and today is Dec 6 and they are unable to provide a delivery date On Nov 1 they told us our stuff hadn t left Seattle but it would arrive the week of Nov 22 On Nov 26 they said it would be by Dec 1 On Dec 1 they told us the truck broke down and they don t know The agent we were talking to was Amanda On Dec 6 they tell us there isn t an Amanda working in their office and it should arrive on Dec 8 based on notes but they don t know if that date will hold true

This entire company is a SCAM

Bi A Mother FU ER - Alex from US Interstate VanlinesThis company is a SCAM They are not movers so they quote you whatever you want to steal your nonrefundable deposit I received a quote from them for 1405 cuft for 44 items I later realized that these 44 items would be MUCH more than 1405 cuft closer to 2300 cuft and I asked them to show me your calculations to get to 1 405 cuft They refused Then this coward named Alex called me and said Nobody stole your money you Bi A Mother FU ER and then hung up