Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

P

Very poor customer service

Very poor customer service I would NEVER recommend anyone to use Vault for their insurance I dealt with Theresa Guy and she was inadequate She was extremely difficult to reach Most of the time her voicemail was full The CEO reached out and was very unprofessional
S

You stopped insuring our Florida

You stopped insuring our Florida primary residence
K

Damage claim isn t taken seriously

We had many neighbors have hail and wind damage Your company claims there were no storms in the area when the news facts show differently
G

Great initial experience but then policy not renewed

Original review Very prompt response felt like I was dealing with a business partner rather than an insurance adjuster Thank you Update 11 20 2023My Agent just called me and told me that he received a letter of non-renewal He asked why and they would not give him a reason I makes me believe that because we had a claim even though it was a no fault claim that they are not renewing us
J

Bad experience

Poor service no return email or call on two occasions Denial of coverage despite an appeal pointing to a potential grey area within an endorsement
O

As a high Net Worth Client that s paid

As a high Net Worth Client that s paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a Catastrophic Risk so they took the money ran as far as I m concerned They also cancelled excess Liability citing no underlying coverage which they cancelled BTW Never Had a claim POS Scam Company
D

We have a water damage loss on 4 2 2023

We have a water damage loss on 4 2 2023 - Vault hired a terrible demo company so we ended up with a huge mold problem it is now 12 19 2023 The 2nd demo company has NOT been paid and the restoration company has NOT been paid The restoration work is stopped because they aren t getting paid Estimate was submitted in early August - it s now mid-December and Vault has NOT even reviewed their estimate or called them to review it I get promises for updates each week that are pushed to the following week complete run around
D

Vault has decided to cancel policies in

Vault has decided to cancel policies in this area
C

Golf size hail damaged our

Golf size hail damaged our roof-verified by two independent engineers and two roof contractors Vault refuses to pay the claim Then cancelled us We have major damage inside our house now because the roof damage was not repaired and is now leaking inside Shame on VAULT Don t believe their hype
M

We DO NOT like Vault at all

We DO NOT like Vault at all Constant issues with coverage Making changes is nearly impossible without aggravation and frustration All communication must be done through your insurance broker Furthermore there is no online platform to confirm your coverage and verify information Can t wait to be rid of Vault

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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