The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.
What customers love
- Excellent customer service
- Fast claim processing
- Helpful agents
- Quick reimbursement
- Clear communication
Common concerns
- Expensive pricing
- Policy cancellation
- Premium increase
- null
Last updated 4 days ago
