Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
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AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

D

Thank you Vault for going the extra mile

My family and I want to thank Vault insurance and Wardell Johnson for helping us during the difficult time F2 Tornado and cat 4 hurricane Wardell and his team have made it as smooth as it gets Vault insurance have gone the extra mile for my family and we are blessed and fortunate to have picked Vault as our insurance company My wife and I have recommended Vault to several of our friends and they have joined the very satisfied group of clients
J

It is always a joy to phone Vault

It is always a joy to phone Vault Every time I have phoned I have spoken to a charming helpful caring individual I always feel refreshed and assured that whatever I have called about has been resolved Please keep the friendliness up so important in this day and age Thank you all
A

Vault Insurance is awesome

Vault Insurance is awesome We lost a number of items as a result of Hurricane Ian and had to submit a claim to Vault We have heard all the insurance claim horror stories and since we have never made an insurance claim we were concerned Our Claims Adjuster Derek Franks was unbelievably responsive professional and easy-to-deal with Our claim was settled almost immediately
A

Quick Response

Quick response no hassle worked to help get the issue addressed Couldn t ask for much better Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in
T

We were severely impacted by hurricane

We were severely impacted by hurricane Ian The vault team helped get cleanup crews and generators in to save my home They ve expedited getting the right adjusters out to assess Communication has been flawless Highly recommend this company
W

Hurricane Ian

We were overseas when Hurricane Ian struck and our vehicle was partially submerged in the sea surge Initially handling the claim from Europe and then finalizing things in the following months was made pleasingly simple mostly I believe by Christopher Smith Very professional and efficient
B

I never imagined an insurance company

I never imagined an insurance company would provide the level of service Vault did during my recent loss It seemed like my adjuster Donnie was dedicated to just me although I know he had to be very busy given the recent storm in Florida Although the loss of my car collection was very sad Donnie made the claims resolution process painless Thank you
B

Our insurance adjust is Derek Franks

Our insurance adjust is Derek Franks This man is simply an amazing man This was a horrible unfortunate water event in our home From start to finish I can not say enough things about him He was so kind knowledgeable patient from me rambling understanding thorough very very prompt on correspondence informative we just thank him enough for how amazing he was to us I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self Best professional in any experience I ve had in my life came from this great great man Again Derek you simply are the best Thanks a million gazillion times sir
R

Lost earring

My wife lost one earring while at a luncheon club event I notified Vault got an estimate for the replacement earring from the jeweler who sold me the original pair and we reimbursed by Vault all within about a two week period The process was easy pretty quick and painless and required no follow-up or prodding calls or emails I am very happy and completely satisfied with the results and the overall claims experience
C

AWESOME CUSTOMER SERVICE

Words can t describe how great of experience it was working with Vault They made my insurance company look like dog food Matt Hughes my point of contact was exceptional They should clone him and deployed him at other locations- honestly I could not have been happier I am actually looking at switching from present insurance company to Vault because of my experiences with Matt and Vault

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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