Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
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AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

J

Our experience with Vault was of top flight

Our experience with Vault was of excellent from beginning to end All phases of the flood clean up experience were handled beautifully The drying and clean up company arrived just a couple of hours after we called to place a claim The Vault representatives were in contact with us continuously The insurance adjuster quickly prepared his estimate and we received our check just three weeks after reporting the claim They were truly great
A

Everything has been excellent

Everything has been excellent from just after the hurricane Ian hit and you contacted us We were at our home in Norway at that time returned to Cape Coral in Florida by November 1st You answered telephone calls and emails immediately The adjuster did an excellent job before we returned to Florida and we got the payment right after Nothing could have been better We are impressed
J

Lost diamond from Linda s wedding ring

Linda lost the marquis diamond off her wedding ring when our dog jumped on her and dislodged it It fell into the snow and we never found it This was 3 years ago She finally gave up looking for it and we filed a claim with Vault under the jewelry policy where it was listed along with its appraisal Vault paid for the new diamond with no problem Thanks Her ring now looks great
J

Fantastic experience and service

Fantastic experience and service Derek Frank s Kenny Jarvis and Jesse were first class in every way Had heard nightmare stories from other hurricane victims about the treatment by their insurance co s Not by the vault They were very reasonable and did the right thing by us
P

I believe that Vault is the best

I believe that Vault is the best insurance company there is From the beginning to the end it has been amazing I highly highly recommend them
W

Derick did an outstanding job helping

Derick did an outstanding job helping me walk thru my claim and took away any stress to help resolve the water damage Highly recommend Vault for homeowners insurance
J

Smooth Claim Process Worked Well

Smooth Claim Process Worked WellOur insurance agent started the Vault claim process for us The filing and review went smoothly and timely with clear instructions emailed helpful telephone followup and very professional support Well done We had never filed a claim before and hoped not to have to Glad to have the coverage and helpful process
R

highly responsive team with quick and easy coverage reimbursement

had a windshield replacement - had it done at my dealer and submitted for reimbursement as Vault had communicated with me before Received the refund within 24 hours hassle free and easy highly recommend Vault
H

Vault Claim Experience

Teresa Guy who managed my claim was kind respectful and professional Her approach was transparent and efficient I am quite please and grateful for the experience

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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