Based on authentic user experiences
ADSuarez
6727 reviews
N/A
1 year ago
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY IT S A FRAUD THEY DO NOT RETURN EMAILS THE PHONE NUMBER ALWAYS GOES TO VOICEMAIL
Leah
6727 reviews
N/A
1 year ago
What a bunch of criminals
We ordered an item from VeloxBot VLXBT-1771516401 We told them to cancel the order They said it was already shipped by UPS We said we re going to refuse acceptance of the shipment so it will be sent back VeloxBot never responded after we said this Five days later the shipment arrived we didn t accept it and UPS said they would return it to sender Two weeks after the shipment arrived back to VeloxBot we asked when we would receive the refund They said we needed an RMA number before we shipped it back because couriers UPS tend to throw the stuff away I told them they should have told us we needed an RMA number when we told them were were going to not accept the package Also UPS obviously didn t throw the item away they provided a return tracking number which is proof that the item was retuned unopened Customer Support said they would escalate this Never heard from them again Two weeks later we wrote Support again- they said they would look into our previous emails with them Weeks later we never heard from them again So the 125 item has been returned to VeloxBot and we paid 27 for the UPS shipping fee We are out 150 for an item we don t posses VeloxBot is happy because they have our money AND the item What a bunch of criminals
Barbara Elsen
6727 reviews
N/A
1 year ago
Fraudulent Company
I wouldn t even give them a one star rating I sent the product back per their instructions That was Jan 19 2022 Tracking says product was received 1 24 As of today still no credit I have had 27 emails with them and all I get is I will check the status of your refund I have to initiate the email each time This company is a fraud
dawn baron
6727 reviews
N/A
1 year ago
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY They still have my money Worse than this is that I have been emailing them for over a month Every time they say we will sort this still nothing I placed order for 2 in March 1 arrived in May I tried to get a delivery date but nothing Now I have asked for refund of the missing device and still not refund I feel like giving up but it s my money
Angel Eyes
6727 reviews
N/A
1 year ago
DO NOT BUY FROM THIS FRAUD OF COMPANY AND COLLECTIONS PAYPAL
This company is a fraud along with paypal They take your money send you crap I ordered 500 printing labels cant even send in a container that will make it to you Then don t respond I ordered 222 00 worth of ribbon and the printer PAYPAL will not do anything and this company MOTUS COMMERCE will not respond Pretty sad that they like to steal from seniors on a fixed income to further themselves Karma will get you
dawn baron
6727 reviews
N/A
1 year ago
The only way they will respond is if I
The only way they will respond is if I leave a review I told the company I was moving and not to resend me a device as I won t be there I asked for refund after waiting months and months for delivery I have now been emailing them for months and they will not refund me I don t know what to do about this company anymore
dawn baron
6727 reviews
N/A
1 year ago
They will not refund or return your emails
I ordered 2 machines and a pack of clear labels They took the money immediately back in March I finally received a delivery last week Only one machine was in the parcel I have emailed many times I have asked for a refund or any assistance and no one will reply to me
Audrey Kloepfer
6727 reviews
N/A
1 year ago
AVOID AT ALL COSTS This company is
AVOID AT ALL COSTS This company is a fraud There is no return as they state you can do The do not answer phones and they are jsut here to rip everyone off All of their 4 5 star reviews are from fraudulent people as well Please do not use this company
Molly Galgano
6727 reviews
N/A
1 year ago
Can I give zero stars
Can I give zero stars Did not arrive for christmas as promised Was not easy to use Did not make the cute labels that they show you- only black text that is hard to center in the tape appropriately Followed all of the return instructions including sending them the UPS delivery confirmation and after about three months have asked my credit card company to consider it a fraudulent charge There were about 15 emails back and forth and they agree to refund but just never would Customer service doesn t answer the phone
James Smith
6727 reviews
N/A
1 year ago
Do not use this company
Do not use this company I am still waiting for an order from March 2022 They refuse to process a refund and keep telling me the item is still in transit - 6 months later No help whatsoever
