aMads Hansen
Virker ok
Viabill er ok
AI Review Summary
Based on 107 reviews
The majority of reviews for Viabill are highly positive, with customers praising the service, ease of use, and convenience of splitting payments into installments without interest. Many reviews highlight fast, efficient, and professional customer support. A significant number of negative reviews from dissatisfied users describe issues with unauthorized charges, difficulty canceling or managing payments, problems with account verification, and aggressive debt collection practices. The positive feedback emphasizes reliability and accessibility, while the negative feedback focuses on financial disputes and system errors.
What customers love
- Fast efficient service
- Easy installment payments
- Helpful customer service
- Quick approval
- User friendly platform
Common concerns
- Unauthorized charges
- Account access issues
- Aggressive debt collection
- Verification problems
- Difficult cancellation
Last updated 2 weeks ago
A
Alice
The best service
Super dupper
S
Sarita deshar
looks nice and easy
S dan er det
M
Martin Jensen
Positiv
En god m de at handle p
P
PS4 60FPS
I Expected more payment options as it
I Expected more payment options as it said On how you wanna pay it Months
I
I Genovese
Cannot complete the viabill process
Cannot complete the viabill process because my address cannot be found I did email them but haven t been responded to
C
Catherine
Having a hard time accessing my
Having a hard time accessing my account Getting notices about service charges I VE TRIED One rep said my browser is to blame
T
Tom Brox
Smart but watch out
Works good when shopping online if you want to spilt your payments But there is a hidden trap you want to avoid When creating the account you give you re Creditcard number so that the can withdrw the amount every month You can do this they say or you can pay yourself through your net bank solution The problem here is if you choose to let them withdraw the monthly payment on the card you pay 39 DKK for this service Therefore get the FI code on your My ViaBill page and create monthly payments in your net bank to avoid this extra charge Since it is a FI card you can not make it recurring you have to make a payment for each month
R
Real Loyal
At first I enjoyed viabill now I m not
At first I enjoyed viabill now I m not sure if I want to continue using them I don t have an outstanding balance but every time I try to use it says my payment cant be authorized However my bank statement shows they took the money from another one of my accounts I contacted my banks and there isnt any issues on my end Crazy part is I used the same card that couldn t be authorized to settle my account now how does that work it just doesn t make any sense Viabill customer service is a joke I ve emailed help viabill with no response
J
Jack Williams
-2 stars for the TERRIBLE mobile
-2 stars for the TERRIBLE mobile application and website The 3 stars are for your customer service You seriously need to make your payment platform more stable and look into the technology used for the website and the app It is WHOLLY unreliable for something so important to people Alina in Customer Support however was a pure delight and a credit to your company She phoned me as soon as she could tell there was a big issue and helped me to avoid late fees I hope the feedback and resources handed over to her are used to make a better experience for your customers