Viagogo Reviews

Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace

viagogo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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M

We bought tickets for Peter Kay 3rd

We bought tickets for Peter Kay 3rd December Paid over the odds but expected to and was willing to do so Tickets came within 5 minutes and worked fine However we did spend a week worrying about them after reading the reviews It worked out OK for us this time but I would never use Viagogo again
E

First impressions not good

My first impressions are not good after having supported a family member who was keen to buy tickets early for a gig 1 Tickets offered up for sale 24 hours before Ticketmaster starting selling them Trading futures on the stock market is a thing but tickets that you don t even have yet Dubious practice 2 Markup was 3x the reported face value 3 Reported face value is not one of the actual ticket prices available through Ticketmaster now 24 hours later so clearly the face value was made up 4 Release date of the tickets purported to be the day of the event So we now must run the risk of hotel travel and stand in a queue for entry hoping ticket arrives with more than a few minutes to spare as reported by many reviewers here Sorry first impressions are not good at all I should have listened to my gut and bailed Fingers crossed tickets arrive in good time I shall amend my review in due course if they do
C

Coldplay

We bought tickets for Coldplay yes we received our tickets roughly 2x weeks before the event and they worked on the day allowing us to have an amazing experience however The tickets were 5x the price they should have been and not till after I bought the tickets did I read the awful reviews on here which make sense Won t be purchasing from again
A

Everyone On Here Is Correct

For some bizarre reason I decided to give these guys a go AFTER seeing the bad reviews so shame on me but if you are considering them genuinely don t bother Sold an incorrect concert ticket genuine but not the kind of ticket that was advertised Told the original seller had 24 hours to get me the correct ticket never gonna happen before offering me 20 coupon off my next purchase several times Yeah cause I m going to buy off you again after being mis-sold something sounds about right Try to get you off the phone as quickly as possible with zero help or clue what to say or do currently awaiting refund but not holding my breath Don t bother wasting your time
J

Seating

The tickets purchased for beyonce concert 3rd June 2023 were bought on the basis of the seating plan provided by viagogo they clearly stated that the two seats i purchased had NO view restrictions when in fact it did Absolutely outrageous I spent a fortune on these tickets for my daughters birthday Completlty ruined having rechecked the seating plan again on their web page it was no where near as the ACTUAL STAGE SET SEATING
P

Stressful Experience So Far can they fix

Purchased tickets for this weeks cricket - 1 Have been sent tickets for seats which were different to those I purchased 2 When checking with the venue directly they confirmed the tickets are CHILD ONLY - and will not allow me entry - NO MENTION OF THIS ON ORIGINAL PURCHASE 3 Am awaiting resolution by either the tickets being upgraded or alternatives being provided I will advise the response I get So far a stressful experience not what I need when planning for a great day out
S

I bought tickets for a concert Nov 2023

I bought tickets for a concert Nov 2023 purchased Dec 2022 I paid 67 ticket had face value of 27 so their fees were double the value Also info on email was incorrect and the seat number assigned to me didn t exist The downloaded ticket had correct seat number but name on the ticket was not mine One positive I phoned them up and they answered phone fairly quick But I won t be buying tickets with them again
N

Paid extra for seated tickets at

Paid extra for seated tickets at manchester 02 apollo to see cigarettes after sexWe got our tickets We turn up to the venue and its for standing only I paid an extra 60 for an option thats not available Weve contacted them but keep getting fobbed off Just mentioning this so people wont pay extra for an option thats not available If they choose to get tickets from hereI for one will be sticking to ticketmaster in future
S

Sells overpriced ticket

Sells overpriced ticket Three times or more expensive than the original price Would reason out that it is not them who makes the prices for those tickets but the sellers LOL who are they kidding Do they think we are dumb enough to believe that they are the ones buying those tickets in the first place or worst hoarding them and selling the tickets in their websites for three times higher Would not recommend Better buy your tickets at ticketmaster ir any ticketing websites recommended by the artists doing the concerts
T

I booked tickets as a surprise for my

I booked tickets as a surprise for my husband in August I broke a bone in my back in the May and was in so much pain I wasnt able to attend I informed them what had happened and they said there was nothing they could do so it was money lost that I could not really afford I see Liam Gallagher is back on their site but not going to chance it this time

About Viagogo

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets.

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Frequently Asked Questions

Viagogo is a global online secondary ticket marketplace. It connects buyers and sellers of tickets for live entertainment events such as concerts, sports matches, theatre shows, and festivals. The platform operates via viagogo.co.uk and functions as a fan-to-fan resale marketplace, not as an official primary ticket seller or box office.

Sellers list tickets they wish to resell on the Viagogo platform, setting their own price. These listings are then displayed to potential buyers. Prices are determined by sellers and can differ from the original face value based on demand and other factors. Viagogo charges a service fee to buyers on top of the ticket price, and sellers pay a commission fee upon a successful sale.

Viagogo offers a wide range of event categories. These include Concerts & Festivals for music events, Sports for matches and tournaments, Theatre & Arts for shows and performances, and Family & Attractions for experiences like comedy shows and theme parks. The inventory is searchable and extensive.

No, Viagogo is not an official box office or primary ticket seller. It is a secondary marketplace where individuals resell tickets they have purchased elsewhere. The platform facilitates these transactions between third-party sellers and buyers.

The Viagogo Guarantee is a policy stating that buyers will receive valid tickets in time for their event. If there is an issue, Viagogo commits to providing comparable or better tickets, or a refund. For sellers, the guarantee offers protection against fraudulent buyers, helping to secure transactions on the platform.

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About Viagogo

Viagogo: A Global Secondary Ticket Marketplace

Viagogo operates as a prominent global online marketplace, connecting buyers and sellers of tickets for live entertainment events. Based in the UK and accessible via viagogo.co.uk, the platform facilitates the resale of tickets for a vast array of events, including concerts, theatre performances, sports matches, and festival experiences. Its core function is to provide a digital space where ticket holders can sell tickets they can no longer use, and fans can search for and purchase tickets to events that may be sold out through primary outlets.

How the Marketplace Operates

The website operates on a straightforward principle. Sellers list their tickets on the platform, setting their own price. Viagogo then displays these listings to potential buyers. It is important for users to understand that Viagogo is a secondary market, meaning it is not an official box office or primary ticket seller for the events listed. Prices are determined by individual sellers and can be significantly higher or lower than the original face value, influenced by demand, timing, and seat location. The platform charges a service fee to buyers on top of the ticket price, and sellers are also subject to a commission fee upon a successful sale.

Event Categories and User Experience

Viagogo.co.uk features an extensive and searchable inventory. Users can browse events by major categories such as:

  • Concerts & Festivals:Tickets for music artists across all genres and major music festivals.
  • Sports:Access to football matches, rugby games, tennis tournaments, motor racing, and other sporting events.
  • Theatre & Arts:Listings for West End shows, musicals, plays, ballet, and opera performances.
  • Family & Attractions:Tickets for theme parks, comedy shows, and other live experiences.

The website and associated mobile apps are designed for ease of use, with search functions, interactive seating maps for many venues, and detailed event information. Customers create an account to manage purchases and sales, with customer service support available for inquiries.

Key Considerations for Buyers and Sellers

Prospective users should be aware of several important aspects of the service. The platform offers a Viagogo Guarantee, which states that buyers will receive valid tickets for their event on time or will be provided with comparable or better tickets or a refund. For sellers, the guarantee implies protection against fraudulent buyers. However, as with any secondary market, customers are advised to:

  • Research the face value of the ticket before purchasing.
  • Understand the total cost, including all fees, before completing a transaction.
  • Review the specific ticket delivery method, as options can range from e-tickets to express courier services.
  • Check the seller's notes regarding seat details, as listings are for re-sold tickets which may have restrictions.

The secondary ticket market, including platforms like Viagogo, is subject to regulations and scrutiny in various jurisdictions, particularly concerning pricing transparency and consumer rights. The company emphasizes its role in providing a secure platform for fan-to-fan transactions, ensuring both parties are protected through its guarantee and verification processes.

Conclusion

In summary, Viagogo.co.uk serves as a comprehensive secondary marketplace for live event tickets, offering a wide selection for buyers and a sales venue for sellers. Its model is built on market-driven pricing and a fan-to-fan exchange, backed by a customer guarantee. Users engaging with the platform are encouraged to conduct transactions with an awareness of the secondary market nature, ensuring they make informed decisions regarding pricing, fees, and ticket validity for their chosen live entertainment experiences.