Viagogo Reviews

Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace

viagogo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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R

Sell out event

Don t listen to the negative comments on this site I am extremely grateful for the tickets to a sold out event that otherwise would have to wait 2 years for face value seats and even those were of limited availability People who have complained about this site clearly do not understand the value of tickets in demand and should not comment if they too tight to pay the going price I will definitely use them again Reading the reviews caused unnecessary anxiety in the build up to an event I should of been looking forward to and only relaxed after breezing through admission I paid a little over double face value and was happy with my purchase
A

I bought three tickets for the F1

I bought three tickets for the F1 today I purchased them on Thursday Then read the reviews and panicked The order was confirmed and stated would receive the tickets by start of event Saturday midday I received a phone call explaining how to retrieve them And email confirmation I worried for nothing Was an excellent transaction and will use again Very happy daughter as it was her birthday today too
S

Fabulous Coldplay 2023

I was a bit skeptical ordering from the website due to the trustpilot reviews as we had already been scammed by someone on twitter 2 days before the Coldplay concert last Wednesday we chanced it and booked tickets via Viagogo I was pleasantly surprised was updated by email a few times and got the tickets transferred quickly that night by the seller It was really quick and easy We had a fantastic time at Coldplay best concert I ve ever been to The seats were the cheapest on the website and the view was fantastic would recommend ordering from Viagogo would order again
M

Really good experience

I actually had a really good experience with Viagogo I bought Harry Styles tickets and they were sent by email when they said they would be They were screenshots of someone else s tickets with someone else s name on them which worried me but the website explains they have third party sellers and they only receive the money when you re scanned into the venue Was a seamless experience
A

Worth it

Skeptical with the reviews on here but took a punt and pleased I did Bought tickets for Lana Del Rey gig on 9th July about 10 days before received a week before and transferred directly onto the official app Got in fine no complaints at all
A

I never think to leave good reviews for

I never think to leave good reviews for things but feel that this will help people who like me read all the negative reviews after purchase I ordered two tickets for Muse last autumn and was told I d be notified a week beforehand about downloading tickets 27 May Sure enough the email came through and I got my tickets Went to the gig yesterday and my gate number coding didn t seem to tally with where the marshals were directing people which twisted my stomach and brought all the bad reviews racing through my mind Turns out the queueing system and staff knowledge deserved the one star rating Got in tickets scanned had the most fabulous time
C

Christine Satongar

Many thanks to The British Open and Viagogo We were informed by The British Open that our tickets had been compromised and no longer valid Viagogo responded quickly and our tickets were refunded The British Open had new tickets available for us to purchase so thank you to both parties for a happy outcome
A

Had read bad reviews but

Had read bad reviews but really wanted to go to see Springsteen at Hyde Park Tickets were expensive but arrived in my account a week in advance of the gig and absolutely no problems Awesome concert and we ll worth splashing out on gold circle
M

Great experience no issues

Purchased tickets for Micky Flanagan for 13 05 23 After transaction checked out Viagogo and was horrified by all the really bad reviews I called Viagogo s customer services Mark and felt relieved I got through so quickly and easily Mark was extremely reassuring and explained process relies on the sellers - he said I d get tickets nearer event date as that is when they are released to the seller After conversation he sent me an email explaining everything in detail further reassuring me they were closely monitoring my order and communicating with the seller I received regular emails leading up to event and the tickets were transferred to me 25 04 I arrived at O2 tickets worked seats were what I expected I didn t pay much more than face value had an amazing time thank you Viagogo
M

No issues

I purchased some Friday tickets for the British grand prix I only paid 27 each the negative reviews made me wary of spending anymore The face value was about 180 They got me in The Silverstone tickets are electronic so I was confident before I set off that all would be good

About Viagogo

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets.

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Frequently Asked Questions

Viagogo is a global online secondary ticket marketplace. It connects buyers and sellers of tickets for live entertainment events such as concerts, sports matches, theatre shows, and festivals. The platform operates via viagogo.co.uk and functions as a fan-to-fan resale marketplace, not as an official primary ticket seller or box office.

Sellers list tickets they wish to resell on the Viagogo platform, setting their own price. These listings are then displayed to potential buyers. Prices are determined by sellers and can differ from the original face value based on demand and other factors. Viagogo charges a service fee to buyers on top of the ticket price, and sellers pay a commission fee upon a successful sale.

Viagogo offers a wide range of event categories. These include Concerts & Festivals for music events, Sports for matches and tournaments, Theatre & Arts for shows and performances, and Family & Attractions for experiences like comedy shows and theme parks. The inventory is searchable and extensive.

No, Viagogo is not an official box office or primary ticket seller. It is a secondary marketplace where individuals resell tickets they have purchased elsewhere. The platform facilitates these transactions between third-party sellers and buyers.

The Viagogo Guarantee is a policy stating that buyers will receive valid tickets in time for their event. If there is an issue, Viagogo commits to providing comparable or better tickets, or a refund. For sellers, the guarantee offers protection against fraudulent buyers, helping to secure transactions on the platform.

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About Viagogo

Viagogo: A Global Secondary Ticket Marketplace

Viagogo operates as a prominent global online marketplace, connecting buyers and sellers of tickets for live entertainment events. Based in the UK and accessible via viagogo.co.uk, the platform facilitates the resale of tickets for a vast array of events, including concerts, theatre performances, sports matches, and festival experiences. Its core function is to provide a digital space where ticket holders can sell tickets they can no longer use, and fans can search for and purchase tickets to events that may be sold out through primary outlets.

How the Marketplace Operates

The website operates on a straightforward principle. Sellers list their tickets on the platform, setting their own price. Viagogo then displays these listings to potential buyers. It is important for users to understand that Viagogo is a secondary market, meaning it is not an official box office or primary ticket seller for the events listed. Prices are determined by individual sellers and can be significantly higher or lower than the original face value, influenced by demand, timing, and seat location. The platform charges a service fee to buyers on top of the ticket price, and sellers are also subject to a commission fee upon a successful sale.

Event Categories and User Experience

Viagogo.co.uk features an extensive and searchable inventory. Users can browse events by major categories such as:

  • Concerts & Festivals:Tickets for music artists across all genres and major music festivals.
  • Sports:Access to football matches, rugby games, tennis tournaments, motor racing, and other sporting events.
  • Theatre & Arts:Listings for West End shows, musicals, plays, ballet, and opera performances.
  • Family & Attractions:Tickets for theme parks, comedy shows, and other live experiences.

The website and associated mobile apps are designed for ease of use, with search functions, interactive seating maps for many venues, and detailed event information. Customers create an account to manage purchases and sales, with customer service support available for inquiries.

Key Considerations for Buyers and Sellers

Prospective users should be aware of several important aspects of the service. The platform offers a Viagogo Guarantee, which states that buyers will receive valid tickets for their event on time or will be provided with comparable or better tickets or a refund. For sellers, the guarantee implies protection against fraudulent buyers. However, as with any secondary market, customers are advised to:

  • Research the face value of the ticket before purchasing.
  • Understand the total cost, including all fees, before completing a transaction.
  • Review the specific ticket delivery method, as options can range from e-tickets to express courier services.
  • Check the seller's notes regarding seat details, as listings are for re-sold tickets which may have restrictions.

The secondary ticket market, including platforms like Viagogo, is subject to regulations and scrutiny in various jurisdictions, particularly concerning pricing transparency and consumer rights. The company emphasizes its role in providing a secure platform for fan-to-fan transactions, ensuring both parties are protected through its guarantee and verification processes.

Conclusion

In summary, Viagogo.co.uk serves as a comprehensive secondary marketplace for live event tickets, offering a wide selection for buyers and a sales venue for sellers. Its model is built on market-driven pricing and a fan-to-fan exchange, backed by a customer guarantee. Users engaging with the platform are encouraged to conduct transactions with an awareness of the secondary market nature, ensuring they make informed decisions regarding pricing, fees, and ticket validity for their chosen live entertainment experiences.