Viagogo Reviews

Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace

viagogo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
K

Finally Getting a Refund

UPDATE It looks like I m finally getting a refund hallelujiah We have processed a payment adjustment on your order Please see the amount and reason below Payment InformationAmount Refunded A 584 73Refund Reason Order Not FulfilledPayment Method Mastercard 8074Total Charge A 584 73 They are saying it s because my seller won t be able to fulfill my tickets They offered alternatives but I told them they aren t suitable My advice to everyone Do not give up the fight to get your money back Know your rights as a consumer Lodge complaints with the consumer watchdogs and merchant dispute with your bank - and let Viagogo know Email and call them nonstop if you have to
I

Bought 2 ticket s for Elton John

Bought 2 ticket s for Elton John at O2 next monday 17 3 about 4 years a go this week Via decided to switch from courier delivery to AXS app tickets lost in transfer been on customer support all day and probably will not get resolved over weekend apparently its up to me to prove i haven t received tickets Losing will and thinking of giving up
K

Viagogo Full Experience

Viagogo Yikes Where do I begin Okay so me and the lads bought tickets to WrestleMania in Philly next year as an absolute panic buy due to the tickets selling out so quick on Ticketmaster I read the reviews on here and became riddled with anxiety Everything I read on here I prevented from experiencing Thankfully their customer service was the only thing people were wrong about We called and they informed us the seller didn t get in touch so they never had our tickets and said they d refund us No written email or anything like that Just word of mouth Anyway I called again a few days later in panic as again Word of mouth We spoke to multiple people and they said they don t give refunds Anyway they went and checked the previous call whereby it was stated we would get one They had no choice but to refund us Came through 10 days later Absolutely stressful ride but I got my tickets from Ticketmaster on resale and will never use Viagogo again for the sake of my mental health Sorry to the girl who probably got sacked but thank you for my 3K refund
G

Legalised scammers

Used them twice The first time everything was fine so didn t see a reason not to use again An absolute nightmare Concert kept changing from postponed to cancelled and back several times Customer service were useless After concert date came and went I had to use bank chargeback to get my money back The banks need to get together and close this site down
R

I bought tickets for the Celine Dion

I bought tickets for the Celine Dion concert in Manchester after 3 postponements I asked for my money back but they said I can but will have to sell the tickets through there web site but expect to get 100 pounds less I passed on that and this year it was cancelled again I contacted them after weeks I got a full refund Would think twice about using them again
D

Split opinion

I have split experince with them since i got the tickets after all First of all they do not sell the tickets they resell them kind of pedllers They sell tickets from individuals for commission They take commission from both the seller end the buyer My frustration comes out of the fact that i paid 500 for 2 Harry Styles tickets in december 2022 and got them on 4 of july 2023 so i had to plan a trip to Austria without actually having the ticketsThey dont tell you that you will not receive tickets for next 6 months up until you have made the payment and then its too late for change of mind because there is no refund Go for it if you incline to masochism
L

Viagogo is a resale ticket website only and you take your chances

I bought tickets for FatBoySlim from this site I was really worried after reading reviews and rightly so My ticket didn t scan on entrance I m not sure if it was how it was printed though as my screenshot worked Anyway my 2 stars is only because Viagogo is a resale ticket website only It comes up on Google search at the top when you are looking for tickets What you should always do is go to the event website as we realise afterward that there were still tickets for sale at a lot better price than we paid Yes it was a stupid mistake but I thought it worth sharing
C

Poor

I bought tickets from them and was told they had been transferred by the seller via e-mail I hadn t recieved them so I contacted customer service and had to provide screenshots of my ticketmaster and e-mail showing different searches to prove I wasn t lying like I was trying to scam them The tickets were massively over priced but I did thankfully receive them after some back and forth Hopefully I can get in to the event Overall really poor and I won t be using this site again
M

Had to result to using Viagogo because

Had to result to using Viagogo because I couldn t get hold of Rammstein tickets as they were all sold out to companies like Viagogo The face value is 80 euros yet they are charging 157 per standing ticket That s a rip-off and pure fan exploitation The event also says that the resale of tickets is prohibited and that IDs will be checked to make sure it matches the ticket And guess what there will be someone else s name on it Worst thing is that there is no other place to buy these and it s meant to be a gift Shame on whoever profits from these sites
A

Viagogo please vet your details

I bought from Viagogo several times it was ok This time round I bought Wu Bai China Blue under the Concerts section in Viagogo it turned out to be a MUSICAL where Wu Bai hardly sang In fact in 1 hour he sang only 3 songs No where in the website did it state it was a musical but when we received the tickets sent wrongly to our hotel in Taipei instead of home in Singapore it was written as musical We left halfway cos it wasn t what we travelled to Taipei to watch

About Viagogo

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets.

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Frequently Asked Questions

Viagogo is a global online secondary ticket marketplace. It connects buyers and sellers of tickets for live entertainment events such as concerts, sports matches, theatre shows, and festivals. The platform operates via viagogo.co.uk and functions as a fan-to-fan resale marketplace, not as an official primary ticket seller or box office.

Sellers list tickets they wish to resell on the Viagogo platform, setting their own price. These listings are then displayed to potential buyers. Prices are determined by sellers and can differ from the original face value based on demand and other factors. Viagogo charges a service fee to buyers on top of the ticket price, and sellers pay a commission fee upon a successful sale.

Viagogo offers a wide range of event categories. These include Concerts & Festivals for music events, Sports for matches and tournaments, Theatre & Arts for shows and performances, and Family & Attractions for experiences like comedy shows and theme parks. The inventory is searchable and extensive.

No, Viagogo is not an official box office or primary ticket seller. It is a secondary marketplace where individuals resell tickets they have purchased elsewhere. The platform facilitates these transactions between third-party sellers and buyers.

The Viagogo Guarantee is a policy stating that buyers will receive valid tickets in time for their event. If there is an issue, Viagogo commits to providing comparable or better tickets, or a refund. For sellers, the guarantee offers protection against fraudulent buyers, helping to secure transactions on the platform.

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About Viagogo

Viagogo: A Global Secondary Ticket Marketplace

Viagogo operates as a prominent global online marketplace, connecting buyers and sellers of tickets for live entertainment events. Based in the UK and accessible via viagogo.co.uk, the platform facilitates the resale of tickets for a vast array of events, including concerts, theatre performances, sports matches, and festival experiences. Its core function is to provide a digital space where ticket holders can sell tickets they can no longer use, and fans can search for and purchase tickets to events that may be sold out through primary outlets.

How the Marketplace Operates

The website operates on a straightforward principle. Sellers list their tickets on the platform, setting their own price. Viagogo then displays these listings to potential buyers. It is important for users to understand that Viagogo is a secondary market, meaning it is not an official box office or primary ticket seller for the events listed. Prices are determined by individual sellers and can be significantly higher or lower than the original face value, influenced by demand, timing, and seat location. The platform charges a service fee to buyers on top of the ticket price, and sellers are also subject to a commission fee upon a successful sale.

Event Categories and User Experience

Viagogo.co.uk features an extensive and searchable inventory. Users can browse events by major categories such as:

  • Concerts & Festivals:Tickets for music artists across all genres and major music festivals.
  • Sports:Access to football matches, rugby games, tennis tournaments, motor racing, and other sporting events.
  • Theatre & Arts:Listings for West End shows, musicals, plays, ballet, and opera performances.
  • Family & Attractions:Tickets for theme parks, comedy shows, and other live experiences.

The website and associated mobile apps are designed for ease of use, with search functions, interactive seating maps for many venues, and detailed event information. Customers create an account to manage purchases and sales, with customer service support available for inquiries.

Key Considerations for Buyers and Sellers

Prospective users should be aware of several important aspects of the service. The platform offers a Viagogo Guarantee, which states that buyers will receive valid tickets for their event on time or will be provided with comparable or better tickets or a refund. For sellers, the guarantee implies protection against fraudulent buyers. However, as with any secondary market, customers are advised to:

  • Research the face value of the ticket before purchasing.
  • Understand the total cost, including all fees, before completing a transaction.
  • Review the specific ticket delivery method, as options can range from e-tickets to express courier services.
  • Check the seller's notes regarding seat details, as listings are for re-sold tickets which may have restrictions.

The secondary ticket market, including platforms like Viagogo, is subject to regulations and scrutiny in various jurisdictions, particularly concerning pricing transparency and consumer rights. The company emphasizes its role in providing a secure platform for fan-to-fan transactions, ensuring both parties are protected through its guarantee and verification processes.

Conclusion

In summary, Viagogo.co.uk serves as a comprehensive secondary marketplace for live event tickets, offering a wide selection for buyers and a sales venue for sellers. Its model is built on market-driven pricing and a fan-to-fan exchange, backed by a customer guarantee. Users engaging with the platform are encouraged to conduct transactions with an awareness of the secondary market nature, ensuring they make informed decisions regarding pricing, fees, and ticket validity for their chosen live entertainment experiences.