Viagogo Reviews

Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace

viagogo.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

Slightly overpriced but received tickets in good time

Bought tickets for Lauren Spencer-Smith Tickets were overpriced but this was expected as bought resale and last minute Received e-tickets 3 days before event and entered the event with ease Will definitely use again
J

Not as bad as half the reviews make out

Tickets arrived quickly within 72hours of purchase exactly as described Tickets were way over the market value however for a sold out show we were desperate to go to I don t mind Only negative is the excessive fees Viagogo put in the place which feels totally unnecessary
G

Expensive but no issues

We booked the tickets on Viagogo which was our first time using the site and then checked the reviews From the majority of reviews we were worried whether we d actually get our tickets in time as others had difficulties and also because after the transaction it advised our tickets would be released on the day of the concert Ludovicio Enaudi However we were pleasantly surprised to receive the tickets one week before Tickets were 125 each but we ended up paying another 100 on top of that for various fees Would use them again
J

Don t judge a book

I recently purchased some gig tickets for Birmingham I was slightly sceptical due to the tons of bad reviews that are posted online and expected to be turned away at the venue entrance but I have to say everything ran like clockwork The tickets came through electronically weeks ago and were uploaded smoothly to my Ticketmaster account Then when I got to the venue there was no problems whatsoever Had a great time at the gig last night Will definitely use this service again to get sold out tickets
M

Mitski Tickets not yet received

Have bought tickets for the Mitski Tour next year haven t yet received the tickets but have gotten a confirmation and been told by Viagogo that their guarantee will cover me if things go wrong Communication was very good and here s hoping I get the tickets soon or at least don t have a worry for now Will rewrite review once received
D

After i had purchased Peter Kay tickets

After i had purchased Peter Kay tickets From you I started to read all the bad comments on your website I thought OMG what have I done The tickets arrived a few weeks before the show date and easy to download We got into the venue fine and our seats were available Yes we paid more for the tickets but we all had a good night All in all I ve no bad feedback at all
E

I was scammed and couldn t enter the

I bought a ticket but the venue refused entry because it was a screenshot and not the original PDF Viagogo made a full refund in less than half a day
J

Not a scam Just expensive

No it s not a scam Just really expensive but what do you expect for a ticket scalping company The reviews made me really worry and the site doesn t really give clear indications that you ll actually get the tickets until the last minute but the tickets came through at the time promised They even provided the supporting documents needed for resell It was overpriced and sketchy but worth it for me I d probably use it again
J

Bought tickets

Bought tickets - overpriced but that is what it is and I didn t have to buy them Tickets were transferred to me on ticketmaster the week before the event Uneventful purchase
E

Refunded in full so happy

Booked tickets for football match and paid through the nose for them On the day they were scheduled to arrive received an email to say they had been digitally transferred by the seller to my admissions card but they weren t showing Following several emails they issued a no quibble refund So we didn t get to go the match but can t fault them as they refunded minus credit card transaction charges Would I go through them again Probably not after reading others experiences but ours turned out OK

About Viagogo

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets.

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Frequently Asked Questions

Viagogo is a global online secondary ticket marketplace. It connects buyers and sellers of tickets for live entertainment events such as concerts, sports matches, theatre shows, and festivals. The platform operates via viagogo.co.uk and functions as a fan-to-fan resale marketplace, not as an official primary ticket seller or box office.

Sellers list tickets they wish to resell on the Viagogo platform, setting their own price. These listings are then displayed to potential buyers. Prices are determined by sellers and can differ from the original face value based on demand and other factors. Viagogo charges a service fee to buyers on top of the ticket price, and sellers pay a commission fee upon a successful sale.

Viagogo offers a wide range of event categories. These include Concerts & Festivals for music events, Sports for matches and tournaments, Theatre & Arts for shows and performances, and Family & Attractions for experiences like comedy shows and theme parks. The inventory is searchable and extensive.

No, Viagogo is not an official box office or primary ticket seller. It is a secondary marketplace where individuals resell tickets they have purchased elsewhere. The platform facilitates these transactions between third-party sellers and buyers.

The Viagogo Guarantee is a policy stating that buyers will receive valid tickets in time for their event. If there is an issue, Viagogo commits to providing comparable or better tickets, or a refund. For sellers, the guarantee offers protection against fraudulent buyers, helping to secure transactions on the platform.

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About Viagogo

Viagogo: A Global Secondary Ticket Marketplace

Viagogo operates as a prominent global online marketplace, connecting buyers and sellers of tickets for live entertainment events. Based in the UK and accessible via viagogo.co.uk, the platform facilitates the resale of tickets for a vast array of events, including concerts, theatre performances, sports matches, and festival experiences. Its core function is to provide a digital space where ticket holders can sell tickets they can no longer use, and fans can search for and purchase tickets to events that may be sold out through primary outlets.

How the Marketplace Operates

The website operates on a straightforward principle. Sellers list their tickets on the platform, setting their own price. Viagogo then displays these listings to potential buyers. It is important for users to understand that Viagogo is a secondary market, meaning it is not an official box office or primary ticket seller for the events listed. Prices are determined by individual sellers and can be significantly higher or lower than the original face value, influenced by demand, timing, and seat location. The platform charges a service fee to buyers on top of the ticket price, and sellers are also subject to a commission fee upon a successful sale.

Event Categories and User Experience

Viagogo.co.uk features an extensive and searchable inventory. Users can browse events by major categories such as:

  • Concerts & Festivals:Tickets for music artists across all genres and major music festivals.
  • Sports:Access to football matches, rugby games, tennis tournaments, motor racing, and other sporting events.
  • Theatre & Arts:Listings for West End shows, musicals, plays, ballet, and opera performances.
  • Family & Attractions:Tickets for theme parks, comedy shows, and other live experiences.

The website and associated mobile apps are designed for ease of use, with search functions, interactive seating maps for many venues, and detailed event information. Customers create an account to manage purchases and sales, with customer service support available for inquiries.

Key Considerations for Buyers and Sellers

Prospective users should be aware of several important aspects of the service. The platform offers a Viagogo Guarantee, which states that buyers will receive valid tickets for their event on time or will be provided with comparable or better tickets or a refund. For sellers, the guarantee implies protection against fraudulent buyers. However, as with any secondary market, customers are advised to:

  • Research the face value of the ticket before purchasing.
  • Understand the total cost, including all fees, before completing a transaction.
  • Review the specific ticket delivery method, as options can range from e-tickets to express courier services.
  • Check the seller's notes regarding seat details, as listings are for re-sold tickets which may have restrictions.

The secondary ticket market, including platforms like Viagogo, is subject to regulations and scrutiny in various jurisdictions, particularly concerning pricing transparency and consumer rights. The company emphasizes its role in providing a secure platform for fan-to-fan transactions, ensuring both parties are protected through its guarantee and verification processes.

Conclusion

In summary, Viagogo.co.uk serves as a comprehensive secondary marketplace for live event tickets, offering a wide selection for buyers and a sales venue for sellers. Its model is built on market-driven pricing and a fan-to-fan exchange, backed by a customer guarantee. Users engaging with the platform are encouraged to conduct transactions with an awareness of the secondary market nature, ensuring they make informed decisions regarding pricing, fees, and ticket validity for their chosen live entertainment experiences.