Terrible Airline flight got canceled we we re all waiting at the gate but for 8 hours there was not a single worker of Gol that could give us any information and they replied quite rude after a few people asked because nobody knew what was going to happen Just some information would have satisfied us Finally could get on another flight 11 hours later than planned

Rodrigo Pinheiro

2 years ago

Used to be better back in the day

Used to be better back in the day now its all about fees and delayed flights

Felix

2 years ago

Nice airline with worst website ever

At the airport and in the plane GOL is a good airline with friendly and professional staff Their prices are ok But their website is the worst there is It is extremely hard to book a ticket Accumulating frequent flyer miles is impossible After booking online I finally succeeded to reach the payment-screen and again it gets stuck My workaround was to book without using my Gol-account but that makes it impossible to earn miles It is completely frustrating and I think GOL is losing a lot of customers because of this

2 years ago

Medical problem

We made a booking Unfortunately a month later they cancelled that flight and said we could rebook It was a little confusing but we managed to rebook though the flights were at much worse times Before we were due to fly I suffered a serious injury I contacted Gol and spoke with Shay who was very helpful I was able to receive a credit for the flights so I can rebook to another time once I have recovered Shay showed a lot of empathy and understanding to the situation providing a suitable solution I will rebook for later in the year and hope those flights do not change

Voegol Reviews

Rated 1.28 out of 5 by 25 Happy Customers

Terrible Airline

Used to be better back in the day

Nice airline with worst website ever

Medical problem

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