Watchfinder Reviews

Watchfinder & Co. - The Pre-Owned Watch Specialist

watchfinder.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently praise Watchfinder for fast delivery, great service, and effective communication, with many highlighting the efficiency and helpfulness of the sales team. The quality of watches and accurate descriptions are also commonly appreciated. Conversely, recurring complaints focus on expensive pricing, poor after-sales experiences, and issues with delivery and logistics. Some reviews mention inconsistencies such as missing paperwork or incorrect items, though these appear less frequently. Overall, satisfaction is high but tempered by cost and occasional service lapses.

What customers love
  • High product quality
  • Helpful sales team
Common concerns
  • Expensive pricing
  • Missing paperwork
  • Faulty items

Last updated 2 days ago

J

Unbelievable

Ordered a Watch advertised in Australian dollars paid and waited Ended up getting charged 1500 more than advertised Contacted customer service three times with no response Had to threaten to open a bank dispute on the 4th and order was magically cancelled on the same day with no refund information 15000 watch Will not be recommending this place the 5 stars on here are a joke
P

Approached them about trading in my

Approached them about trading in my 2018 Rolex Submariner for the slightly newer version Even though my watch is very close to mint condition and having original proof of purchase including the full set I was offered 6 800 despite the fact they have exact same model and year as mine up for 10 300 and that was marked as reduced Needless to say I pursed other options A 50 percent mark up on the purchase price from myself the seller is nothing short of robbery
M

See my earlier 1 star review - It just gets worse

So per my initial review at 1 star - no response here on Trust Pilot from Watchfinder Then after chasing again and going back through Bluewater Dartford whom had to also chase twice for valuations - I then get the valuations Then 2 days later they retract on one of the valuations and give a different lower figure on the other valuation given They have not yet even seen the watches either Called Bluewater store to get them to investigate The experience has been shambolic and if this is how Watchfinder do business - it s goodbye from me Seriously worrying Terrible communication - either non-existent or completely erroneous Avoid
U

Item not as described MISS SELLING

Item not as described bought a watch which was advertised as with papers confirmed this via email BEFORE purchase and have in writing it has Rolex remaining service guarantee and service Card Upon purchase no service card Emailed to enquire was told it would be further investigated Upon further chasing was told this watch does not have a service card and therefore no papers Completely unacceptable further emails remained unanswered numerous emails to various departments but no reply Simply blank walling me Pure miss selling I would not have bought the watch had it not had papers as advertised AND confirmed in writing Very Very Dissapointing as I am a returning customer Do not trust
M

Don t bother Stay away

Terrible customer experience to say the least They ll give you an offer and once you agree they ll ask for your shipping address to send the collection box and then ghost you Once you resubmit the application they will give you a significantly lower offer In the meantime you will pass on other offers thinking that your watch has already been sold just to end up getting hustled by this company Dealing with them costed me 5K and 3 weeks of my life Stay away
C

Placed and order 11 days ago and no watch

Placed and order 11 days ago and no one have call me only receive 3 emails requesting my address that was the same as the billing address Imposible to contact them by phone always voicemail without answering I conclude that the Grand Seiko that I bought wasn t available and they are sourcing one If you really want a watch go to watchbox etc they deliver in 2 or 3 days by FedEx Worst greumarket pre owned watch company ever use
R

Quick to sell slow to resolve issues

Watch arrived in double quick time I found the bracelet screw appeared to be over threaded making it difficult to remove a link and the enamel within the brand on the bracelet clasp had partly fallen off after one day Watchfinder have asked that I return the watch which I have declined I instead requested that they send a new screw and clasp This way I will not be without my watch and will then gladly return the faulty clasp They acknowledged my request but have now not responded for over a week My impression is that they quick to get your cash but not really interested in helping resolve my issue
M

No valuation received - given-up chasing

Contacted Watchfinder as regards a trade-in of two watches against a watch I was interested in Sent photographs for initial quote Cannot raise any response as to valuation other than my contact stated he was awaiting his team to give an estimated valuation Nothing received to date Went back to Bluewater store in Dartford Kent They promised to chase-up as to why no response on valuation - still I receive no valuation Very poor
A

I was surprised to get a watch with a deep scratch

I was surprised to get a watch with a deep scratch and wear as I thought Watchfinder buffed the watches to get them to as new as possible as I had with a previous watch I purchased I called to discuss this and was told if this was done I would lose my rolex warranty which I find strange as its only the bracelet not the watch I will now have to pay 150 to get the watch cleaned up to the standard I thought the watch was going to be
R

I ordered a watch from Watchfinder 6

I ordered a watch from Watchfinder 6 days ago a verbal agreement with the shop was entered where by I could view the watch before buying however the viewing was delayed due to transit issues was informed i could view it 2 days later OK I confirmed it would seem during transit the watch in question had been sold Disappointment frustration is my obvious conclusion

About Watchfinder

Visit Watchfinder to buy and sell luxury watches. Browse pre-owned watches from Rolex, Omega, Breitling, TAG Heuer, Cartier and more, all available now.

United States

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