Watchfinder Reviews

Watch is not working correctlyArrangements to get if repaired have yet to be arranged by WFWholly unsatisfactory experience so far

Facts - 2nd of December I paid for an 2018 Omega Speedmaster Moonwatch - 10th of December received the watch and 24 hours later noticed that it s faulty running more than twice as fast as Omega s specs so I contacted Watchfinder but they reassured me that This Omega has undergone a thorough inspection of accuracy functionality and condition at our Omega certified service centre and asked me to give it another 24 hours that was completely useless of course as nothing changed so I sent it back for servicing - 16th of December they received the watch - 19th of December they informed me that the watch requires a full service YES THE SAME WATCH THAT HAS UNDERGONE A THOROUGH blah-blah in reality was a watch that requires a full service - 31st of December they informed me that it s been serviced and now it s ready for dispatch - 8th of January DHL emailed me asking to pay them 820 VAT and customs charges if I want the watch back Yes for my own property that was only being returned to me Got in touch with DHL and they said according to the export documents received from Watchfinder s dispatch team that s a new purchase not a return wrong incomplete export documents were sent by Watchfinder s dispatch team to DHL- 26th of January almost three weeks later after a dozen of emails and countless nerve wrecking phone calls both with DHL and the Customs the watch was finally cleared from any duties and I could collect it - SURPRISE I opened the package and noticed the watch s bezel and crystal WERE BOTH SLIGHTLY DAMAGED during service - Emailed a couple of pictures to Watchfinder and they replied acknowledging the issue - 28th of January they offered 5 discount off the price I paid to keep the watch as is or to send it back to them again to be rectified or to send it back for a full refundPersonal considerations A brilliant YouTube channel and web page well trained and very responsive sales team but unfortunately gravely let down by the other departments QC servicing dispatch In other words most of their efforts are focused towards taking your money after that I guess it depends purely on how lucky you are Was this chain of multilevel errors related to my purchase from Watchfinder simply a huge misfortune or an awkward accident or that s simply their business model Thank you

very poor experience the watch i purchased was definitely not maintained before it was shipped was stated as being maintained on WF website i sent watch back 8 days later i am now being told it will be shipped from paris to uk requiring another 7 days BEFORE technical examination begins i am an international watch collector and social media reviewer it is disturbing to see what is unfolding here for a 3000 purchase

Ordered an expensive watch on 2nd June still on 15th June no watch delivered Lots of waffle about shipping and Brexit but no watch Phone numbers from ireland take from 5 -23 min to get answered if your lucky 016950708 and the call only gets answered 1 in 6 the rest it rings out Terrible service terrible after sales terrible in every way Do not trust this site

I enquired about trading my watch in against another watch and I was told my watch was worth X amount A week later I decided to go ahead with the trade in and I was told my watch was worth 1k less than what they advised a few days previous You may not always get a reply to an email the same day this is understandable but what is frustrating is when the sales advisor completely ignores all the questions you asked and replies with a canned response Also beware if you are looking to buy a popular model of watch Have a look on their website at pricing for a specific model for which they have numerous pieces available If I take the blue Tudor Royal Date Day not diamond dial as an example I can see the prices differ wildly yet the watches are exactly the same There is ZERO logic to their pricing Whoever is responsible for listing the watches on the website has ZERO knowledge of watches There are so many errors in spec and model numbers and most importantly there s no mention of what condition the watch is in They badly need to add a rating system for the condition Prospective Watchfinder customers do yourself a favour join a watch forum talk to actual watch experts and buy sell trade for far FAR better prices from people who share the same love of watches as you If you re not comfortable buying privately then use Chrono24 a far superior site