Westcoastkids Reviews

Love the product options but shipping - particularly order processing time - is long and the multi-step return procedure is cumbersome and time-intensive Would love to support a Western Canadian company but generally prefer to purchase from companies that provide a better customer experience

I have been extremely unimpressed with my most recent experience here I ordered a rocking chair in store over a week ago and was told I would be receiving an email with a tracking number as it would arrive curb side in 5-10 days I did not receive this email and have now had to call the store TWICE to follow up The first time I had to ask them to follow up with the chair company as their only response to me was we don t have an email from them either The second time I had to call them again they did not call me and after putting me on hold advised me that they had sent an email to the company on the weekend and hadn t heard back At this point I frustratingly told them that I would like my money back since they were not offering to do anything about the situation The person on the phone spoke to the manager and told me they would call me back the next day today about compensation As of closing time today I still didn t receive a call and am getting very tired of asking them to do their job I will be calling tomorrow and demanding a refund this is beyond unacceptable for a 1000 chair including the 100 extra I spent for supposed quicker service and delivery Never again

I m so sad because I really want to be able to give friends the good review however after spending over 10 000 at this store I ve realized the customer service is quite poor Whether it s clothing that has been defective toys that I received in the mail that were broken when they arrived dressers that have drawers that don t close properly from day 1 and deliveries handled by 3rd company parties gone horribly wrong I ve never had a good experience with customer service and for that reason sadly I only buy things here I need quickly and can t get elsewhere as I can drive to the store or to use gift cards The staff are so friendly and so badly want to help you buy stuff but they just don t back it with quality customer service so sad

I have been at both Ontario locations of WCK picking up pre-ordered items Both visits were terrible They should be embarrassed at their inability to find your order At both locations I was promptly waited on and waited and waited while multiple people asked me to please be patient as they could not locate the item Hard to imagine it would be difficult to create a system where pre-ordered items could be stored for pick up Truly baffling Owner should be aware unhappy customers do not return And tell others to stay away

The products at west coast kids are great Unfortunately the staff are not great I ve shopped at the Vancouver location many times and have never been able to get a clear answer from the staff or the help I ve required It s a shame as the store is beautiful and offers quality products

West coast kids in Calgary is OK The staff is hit and miss The store benefits from being almost the only baby store in Calgary if they had any real competition they might have to really focus on customer service

West Coast Kids has amazing products - I absolutely love the quality that they carry But the customer service is HORRIBLE In store I ve been ignored while heavily pregnant - spent at minimum 30 minutes waiting for an employee to ask a question I was repeatedly told by people on the floor that they would get someone to help me but never did On the phone the sales person was rude when all I wanted was to ask a question about a sale before driving over an hour to get to a store

What I do love about WCK is that the product offering is unique and high quality items The customer service department is also very responsive What I do not like is that it takes far too long for the goods to get picked packed at the warehouse delaying the whole shipment As an example an order that was placed on Aug 29th still hasn t been received and it s Sept 8th It took over 5 business days to confirm that the goods are shipped which is far behind other competitor stores

Generally pretty good but not the best return policy especially for unopened items off of a registry

Great store but return policy not up toCompetition ie you have to pay for returns while other store its free for same items