Westcoastkids Reviews

Love the product options but shipping - particularly order processing time - is long and the multi-step return procedure is cumbersome and time-intensive Would love to support a Western Canadian company but generally prefer to purchase from companies that provide a better customer experience

I have been extremely unimpressed with my most recent experience here I ordered a rocking chair in store over a week ago and was told I would be receiving an email with a tracking number as it would arrive curb side in 5-10 days I did not receive this email and have now had to call the store TWICE to follow up The first time I had to ask them to follow up with the chair company as their only response to me was we don t have an email from them either The second time I had to call them again they did not call me and after putting me on hold advised me that they had sent an email to the company on the weekend and hadn t heard back At this point I frustratingly told them that I would like my money back since they were not offering to do anything about the situation The person on the phone spoke to the manager and told me they would call me back the next day today about compensation As of closing time today I still didn t receive a call and am getting very tired of asking them to do their job I will be calling tomorrow and demanding a refund this is beyond unacceptable for a 1000 chair including the 100 extra I spent for supposed quicker service and delivery Never again

I m so sad because I really want to be able to give friends the good review however after spending over 10 000 at this store I ve realized the customer service is quite poor Whether it s clothing that has been defective toys that I received in the mail that were broken when they arrived dressers that have drawers that don t close properly from day 1 and deliveries handled by 3rd company parties gone horribly wrong I ve never had a good experience with customer service and for that reason sadly I only buy things here I need quickly and can t get elsewhere as I can drive to the store or to use gift cards The staff are so friendly and so badly want to help you buy stuff but they just don t back it with quality customer service so sad

I have been at both Ontario locations of WCK picking up pre-ordered items Both visits were terrible They should be embarrassed at their inability to find your order At both locations I was promptly waited on and waited and waited while multiple people asked me to please be patient as they could not locate the item Hard to imagine it would be difficult to create a system where pre-ordered items could be stored for pick up Truly baffling Owner should be aware unhappy customers do not return And tell others to stay away