Westcoastkids Reviews

Baby Registry & Gifts, Strollers, Car Seats at Canada's Best Baby Store | West C...

westcoastkids.ca
2.42
40 reviews
Poor Rating
Based on 40 user experiences

Rated 2.42 out of 5 by 40 Happy Customers

22.5%
7.5%
10%
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50%
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J

Great products mediocre staff

The products at west coast kids are great Unfortunately the staff are not great I ve shopped at the Vancouver location many times and have never been able to get a clear answer from the staff or the help I ve required It s a shame as the store is beautiful and offers quality products
N

Ok for the only store in town

West coast kids in Calgary is OK The staff is hit and miss The store benefits from being almost the only baby store in Calgary if they had any real competition they might have to really focus on customer service
Y

West Coast Kids has amazing products but bad customer service

West Coast Kids has amazing products - I absolutely love the quality that they carry But the customer service is HORRIBLE In store I ve been ignored while heavily pregnant - spent at minimum 30 minutes waiting for an employee to ask a question I was repeatedly told by people on the floor that they would get someone to help me but never did On the phone the sales person was rude when all I wanted was to ask a question about a sale before driving over an hour to get to a store
A

Very slow pick pack ship confirmation

What I do love about WCK is that the product offering is unique and high quality items The customer service department is also very responsive What I do not like is that it takes far too long for the goods to get picked packed at the warehouse delaying the whole shipment As an example an order that was placed on Aug 29th still hasn t been received and it s Sept 8th It took over 5 business days to confirm that the goods are shipped which is far behind other competitor stores

About Westcoastkids

West Coast Kids - Canada's Best Baby Store offers a selection of high-quality baby gear, including the best in nursery & decor, strollers, car seats, feeding, bathing products, baby clothes & more.

United States

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