Weverseshop Reviews

The reason I give it 3 stars is because of the following reason s PROS - Legit and good quality merchandise never had any problems with orders - You build up cash and rewards within the appCONS - Customer service is terrible It can take a week for them to respond They are not consistent with their answers They are not clear in their answers There was also an issue with middle names They stated you HAVE TO have your middle name on your Army membership card and on your account etc if you want to join events Army asked if it is really necessary and everyone got different answers from customer service They also have not provided a clear answer or an option to solve this There was only a weird solution to change your name if you accidentally inserted your last name in the first name section etc They handled this poorly I feel like their staff barely speaks English they always give vague or copy paste answers For a billion dollar company it s disappointing they don t put some more effort into making their customer service on par - High shipment costs I heard BigHit has announced that they will lower the shipping costs but for now it s really expensive Besides the shipping cost we also have to pay customs so we end up paying a minimum of 40 euro per order alone

this service has so many issues it s not even funny the mere fact that delivery and import tax will cost you as much as the product if not more is absurd I absolutely detest my experience and feel ripped off and defeated Would I do it again Yes Why Simple It s the only place to get truly authentic official merch membership and stuff I wish oh I wish they d get their affairs in order create an actual international customer service department used post office to mail figured out the import fee I will hope that will happen eventually but until that day I will continue crying my eyes out and pulling my hair off every time I want to get a membership kit After all I am but a rat following my Pied Piper and his enchanting melody P S to be fair most of the complaints here are due to people not reading thoroughly all the information regarding the products they purchase Granted the navigation of that information could be more user friendly but in all fairness it s all there if you read carefully Fair warning then it s important to go through FAQ about purchasing and all the small type info on the product page before finalizing the purchase P P S FYI there s a customer service number anyone can call So no need to wait for weeks for the message reply

I wrote an email to weverse regarding a purchase and still haven t responded

To be honest the shipping price is ridiculous if I want to buy a 10 merch I have to pay 28-36 for the shipping and then another 25 for customs I love BTS with my whole heart but their company should really do something about their shipping price Other than that the packages are obviously 100 official and come in great condition

I bought an Army Bomb shi h was 55 including the shipping But they did not say you would need to pay for customs tax too so i ended up paying 90 overall Guys if you have merch in your own country who sell authentic stuff please go there instead of buying from weverse because you will end up paying more

shipping timings and shipping fees could definitely be improved but i guess it is understandable in some form due to the pandemic i do think that the shipping fees are somewhat drastic compared to the USA pricing haha