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Based on authentic user experiences
Nicola Burrill
7632 reviews
N/A
8 months ago
Dog friendly Not even human friendly
I came here yesterday with my mum and 3 dogs we had food and drinks and can t complain about the food at all I can however say that it s supposed to be a dog friendly pub when I was here yesterday the girl behind the bar was moaning about the customers dogs barking- which is bound to happen when the dogs are saying hello to each other- the member of staff was rolling her eyes and slagging off customers Which is very unprofessional I felt like making a complaint immediately however I ignored it as I agree that dogs barking can be annoying however if I hated it as much as she clearly did then I wouldn t be working in a dog friendly pub even the customers we were sat next to had mentioned how rude she was I returned to the pub today as like I said the food was very nice however when I entered the pub today there was loads of dogs in there and they were all barking- of course my dog had a bark as she was excited to see the other dogs We d not even made it to a table when the manager marched over to the door and begin to shout GET OUT YOU AND YOUR DOG GET OUT What sort of place do you think this is I replied it s supposed to be a dog friendly pub and told the manager to f k off and left maybe I shouldn t of swore but after the terrible service from the previous day I was very annoyed I was stood outside of the pub waiting for my mum gran and grandad to leave with the other dogs The manager then came outside and told me once again get out get away which I advised him I was waiting for my family I was absolutely embarrassed as my dog is so friendly and has just been made out to be a monster and the manager spoke to me with zero respect at all A customer that was in the pub even came out to apologise for me having to leave as her dog was the one initially barking and set all the other dogs off The manager made a very snotty comment that the pub wasn t like the rest of the run down ones in Whitby- which I feel is a disgusting comment to make as a community should be promoting other pubs and not putting them down I will not be returning to this pub and I would advise you not to if you have a dog too
Cyb
7632 reviews
N/A
8 months ago
Owner
Well what can I say the owner barred us because of the dog because she was barking we sat in the garden area near the road away from people our dog on lead when all of a sudden he appeared with his dog OFF the lead which started our dog barking then came the rude comments from him our dog should be locked up telling dog to shut up then told us if we come back he will tell us to leave he was arrogant rude and basically a we been going to this pub for years with no trouble what so ever and now we NEVER go back you don t expect a idiot to own a pub that is basically a tourist spot
Rosie woodhall
7632 reviews
N/A
8 months ago
Very disappointed arrived not sure if
Very disappointed arrived not sure if owner or manager Bushed past with 2 pizzias in hands didnt say sorry just carried on that should has told us sat down took about hour for someone to take drinks order get drink i will bk to take order menus put on table another half hour no menu a few other people came in after us they got drinks food 45 mins gone by got up leftNever never againAlso if u cant or dont like fish menu limited chicken mushroom strouginoff pie was already sold out if you can sit and wait that long its fine but this bad service lack of intrest when u leave is bad
nigel stone
7632 reviews
N/A
8 months ago
Best ever visit to Whitby thanks the White House
Wonderful very friendly and helpful staff Lovely room with great views and the breakfast and dinners were delicious Well positioned for easy local walks and town