Xeroe Reviews

Delivered package to unknown address Couldn t find huge block of flats with 24 hour concierge service

Ordered flowers from a company called Bloom Wild who I have ordered from previously This was for my girlfriend as part of an anniversary gift She lives in a block of flats in a prominent location on a juncton in South London There is approx 150 flats in this block and it has its own 24 hour concierge service metres from the front entrance door The delivery company ZeroE couldn t find the building on the first occasion so Bloom Wild organised redelivery I ve since found out they marked the package as delivered and attached a photo of the location they were left in - I have searched in person and on Google Maps out of curiosity for this location on my girlfriend s road and cannot find it So ZeroE have delivered the package to the outside of some random building not even on her street Absolutely disgraceful

Bad drivers and not supporting managers

This company isn t good when keeping its word The company sent out a driver to do a delivery for my neighbour While in the car park the driver reversed into my shed denting it and causing the door to Jamm Driver decided to continue with his delivery before I had to stop him Spoke with Pedro the General manager who made all these promises to personal look at the shed to have it sorted Since the conversation I haven t heard back from him Typical of what I expected to happen Be careful when this company sends out drivers in your property They are not trust worthy at all

Did not deliver - just updated tracking to say they did

On Thursday I ordered a delivery of fresh flowers to come on the Friday These did not come despite paying for next day delivery as fresh flowers cannot be left out of water for days On Saturday the tracking was updated to delivered while I was at home No one had knocked on my door or rung the bell the flowers were no where by my property or misplaced with any neighbours No delivery photo was posted to confirm delivery Nothing No proof of actual proof of delivery was provided and the parcel certainly wasnt delivered

No clue where the photo is of

No clue where the photo is of spent a long time looking for the wall they took a photo of and couldn t find it Contacted the merchant and they couldn t help either

Shocking

ShockingDelivery made at 1 59 am Photo was an unrecognised place My son had to go hunting around the estate Package was flowers from Bloom Wild It was a freezing night and they were just left randomly behind the small block of flats Not by the front door It has put me off using Bloom Wild as this is not the first incident Environmentally friendly is essential in London but Xeroe is obviously not up to the job

Courier didn t even bother to try to send to correct place

Paulo the courier just dumped the flowers for my sister s birthday outside a completely random house not even within the postcode on the address Not sure how he got 12 and 289 mixed up- can only presume he couldn t be bothered Don t use this company

Fantastic service

Fantastic service Efficient reliable and friendly service every time Would recommend to anyone

The future

Such a pleasure working with XeroE Excellent communication throughout Friendly staff Prompt pick up and delivery Great to see sustainable delivery becoming more of an option for businesses

Nice and helpful

I use Xeroe occasionally for one off deliveries and they are very helpful