Xyz Reviews

Xyz Training Group Xyz co uk Learn With Us

xyz.co.uk
3.94
83 reviews
Great Rating
Based on 83 user experiences

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Rated 3.94 out of 5 by 83 Happy Customers

66.3%
9.6%
0%
0%
24.1%
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AI Review Summary Based on 83 reviews

The majority of reviews for XYZ are highly positive, with customers praising the service, staff helpfulness, and course quality. A smaller number of reviews report significant problems, including booking errors, unavailability of advertised courses, and issues with refunds. Overall, the experience is characterized by efficient service and knowledgeable staff, though some customers report negative encounters.

What customers love
  • Efficient booking
  • Good course quality
Common concerns
  • Misleading advertising
  • Booking issues
  • Refund delays
  • Wrong venue

Last updated 2 months ago

S

Do not deal with this company

Do not deal with this company they take your money and give you false training addresses so when you get to the location its not correct They refused to give us a refund and their customer services are rude and abrupt they find that putting the phone down on you is the answer
M

Avoid this company Abysmal Customer Service

The XYZ conditions state that a response to any enquiry will be made within 48 hours I enquired about a 2 day Chain Saw Course which they advertised on their website but after 3 days received no response so I emailed them again After a further 9 days I still hadn t received a response so phoned their office The assistant advised that the course is only run for a group and when I asked why they didn t make me aware of this she became very abrupt and said I m telling you now
D

No card as yet

I took a Telehandler course booked through xyz I passed the course on 31st march 23 It s now 8th of June and still no card has been received I ve foned several times and got very unhelpful answers My advice Search for a local trainer and go direct Too late for me now But don t go through these You might even get it cheaper and get a card for your efforts
C

Booked a IPAF course for 3 people

Booked a IPAF course for 3 people online and payment taken from a credit card and received an invoice then When i emailed to ask a query on the course they emailed back and said the online price was wrong and asked for more money When I queried this they then told me the course now wasnt running Customer service were rude and unhelpful Now awaiting a refund would book elsewhere looks liek other
C

Avoid at all costs

Two emails within 12 hours confirming different venues phoned them to clear up confusion to be told I was booked on none as they hadn t heard from me seems no one in their office knows how to use a telephone 1 days lost wages avoid at all costs
D

Do not use the company

This company is taking bookings as a 3rd party for courses that don t even exist Willing to take my money get you to set up a profile on their online system and ask you to confirm attendance Arrived at venue for the coarse to be told that it had never existed on that date Weeks work lost with no explanation or apology and still awaiting refund Don t use this company just go directly to the trainer
J

IRATA

None existent training course at location no longer used by the training company XYZ is a third party booking company When I contacted the real training provider there was no availability on the training courses suggested by XYZ and they no longer provided training at the location specified by the XYZ At best an inefficient and expensive third party way of booking training At worst a scam company keen to take your money for training courses that do not exist
A

Avoid

Avoid Booked my first aid course only for it to get cancelled the very next day Eight days later I m still chasing up my refund which I need to rebook another course for work to no avail Keep getting told the same thing over and over but nobody s actually refunded me Absolutely shocking service I ve done a few first aid courses in the past with no hassles at all but this company are a bunch of cowboys waiting to scam you Book elsewhere save yourself a load of hassle as I will now be contacting trading standards and my bank etc a whole lot of hassle I could have done without God forbid you need to call the office which sounds like its run by a bunch of children with very little knowledge on what they are actually talking about Do better xyz
T

Fake courses advertised

Fake courses advertised They will take your money call you the next day to cancel then give you the runaround when it comes to any refund They have been avoiding my calls for weeks now won t answer just keep getting put on to the answer machine regardless of which option I connect to Had to open a dispute with my bank to pursue my refund AVOID AVOID AVOID SCAMMERS
S

Tried to book a course

Tried to book a course Website takes payment without taking any other details this seemed a bit off as I wanted to book a work colleague I tried to phone but all options take you to an answering machine I used the chat this was clearly an AI pretending to be a real person A quick internet search found this site and told me my instinct that some was wrong was indeed correct

About Xyz

One of the UK s largest dedicated training providers Business to health and safety classroom to eLearning 30 000 courses all on one site

United States

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