Zafirohotels Reviews

Name: Zafirohotels
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 3.33

Zafiro Hotels | Apartahoteles y hoteles en Mallorca y Menorca de 4 y 5

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zafirohotels.comVisit Official Website

3.33

12 reviews

Average Rating

Based on authentic user experiences

Rated 3.33 out of 5 by 12 Happy Customers

6780 reviews

N/A

9 months ago

I won t go in to all of the detail

I won t go in to all of the detail as the need for this review is to highlight the NEGATIVES First impressions - SHOCKING - The receptionist DAVID instantly advised me that this hotel was NOT REALLY A FAMILY HOTEL - Upon my complaint of the tiny room Our first day was ruined whilst we waited for the hotel to find a bigger room They were unsuccessful Love Holidays handled the complaint poorly and the call advisor basically told me that when she booked a triple room with her mum and son on a holiday that it was fine So this was insulting as this was not the same hotel nor was her son a baby They wouldn t have needed space for a travel cot or a pushchair So I m sure they got on just fine Rolling eyes The LH agent who booked the holiday didn t take in to consideration the ages of the children on our holiday he just went with the number of people and put us in to 2 rooms These rooms accommodate 3 in each room but not for children We were not offered a family suite The complaint handler advised that this was my fault for not looking at the square meters per room WHO EVEN WALKS OUT THE SQUARE METERS IN THEIR BACK GARDEN BEFORE BOOKING THEIR HOLIDAY Zafiro advised they could upgrade us but it would cost us another 4500Euros Even though we paid 6 500 for the 9 nights We were finally offered a bigger room which had two bedrooms two days before we were due to check out they showed me two different options and then when I agreed they advised me this was another 150 which was a reduced rate I declined This hotel is 50 years old and has had attempts to make it modernised But are failing ALL PHOTOGRAPHS ARE VERY WELL TAKEN AT AN ANGLE TO MAKE THINGS LOOK BIGGER YOU WILL FEEL LIKE SARDINES AROUND BY THE POOL AREA There are so many sun loungers old mixed with Zafiro style loungers Many of which had fabric sagging from them and were snapped broken these were lined up alongside others and also stacked up in a loose pile on the side of the pool BEWARE also the POLISHED concrete floor is slippery poolside Even the pool entertainer slipped over SMOKING shouldn t be allowed by the children s pool IN ANY HOTEL Two families in particular sat on the front row of sun loungers and chain smoked all day IF YOU ARE TRAVELLING HERE AS A FAMILY THEN THERE IS ONLY ONE POOL FOR YOU AS THEY DO NOT TELL YOU THAT THE SWIMMING POOL ON THE ROOF TOP IS ADULT ONLY THE DESCRIPTION FOR THIS IS NOT ON THE LOVE HOLIDAYS WEBSITE The rooms are the size of a shoe box If you travel with children that require additional luggage and if you need a travel cot then you wont have any space in your room You don t have enough space in your room for your luggage - if travelling as a family You only get 9 hangers so a 9 night stay in a triple room means you have to live out of your suitcase You will not have any drawers in your room The beds will not be what are shown in the images you will see this by the photos I post A lady by the pool stated she had a metal bed which was nothing like the bed in the photo they booked from There are no sound barriers from room to room We made several complaints about the noise even at 4am You can even hear conversations clearly of those who walk by your room There is only one bar available to get drinks at unless you go to the ADULT bar 5 floors up without children So we spent lots of time queuing for drinks The AL LA CARTE RESTAURANT Great food however we were given the dessert menu after our starters and then our mains arrived Once we finished out mains we never got asked if we wanted desserts We ended up getting up and walking away ZEN SPA should you want to book a massage then I WOULDN T recommend it We paid over 70 euros for a 50 minute massage and facial To then be out of the room within less than 30 minutes I raised this complaint with the reception to be advised that they would speak with the manager The next morning I returned to reception and asked what the outcome was to be told the manager was starting at 9am I was due to check out and they told me I had to wait I asked if they could email me they advised not This is something else to add to a shocking holiday We made the best out of what we had but wont EVER return there again and would only advise anyone to pay the extra and go the 5 Zafiro hotels as the 4 hotels are nothing like their typical Zafiro quality It has been very disappointing The best thing about this hotel was Naomi She is an absolute credit to this hotel

Christopher Boor

Zafiro Can Picafort

After our recent stay in their Can Picafort resort I felt compelled to write the following to the director Dear SirsI am writing to you to express our disappointment of our recent stay with your hotel at Can Picafort We booked 3 penthouse apartments and on arrival found the rooms to be extremely tired and dated and certainly not as nice as the images on your website led us to believe Also it was clear that the communal areas in block 5 were not cleaned regularly if at all The fridge in our room did not have any storage facility in the door as parts were missing anyway it was quite so we did not feel inclined to put any food products in it Having spent 50 euros on food one of our party woke the first morning to find ants crawling all over it They were then moved to another room later that day and during their stay discovered the jacuzzi did not have sufficient water to cover all the jets which brings into question was the water properly treated Particularly as one of them was sick for 48 hours after using it In another room a kettle did not automatically turn off and boiled completely dry and the kitchen was basically falling to pieces Also in this room a 2 year old was sick having been in the jacuzzi we did not use the jacuzzi in our room and neither of us experienced any sickness We have photos of the state of some of the rooms should you require them We were woken early nearly every morning by furniture being pushed around in some of the apartments we discovered no one else was staying in block 5 and it was maintenance staff carrying out works On our last full day this work started just after 6 30am One of my daughters had a lunch at the poolside restaurant and the food was appalling so was inedible Non of the bars had drinking straws throughout our stay and quite clearly some staff had not been trained in making cocktails Early one evening my one of my daughters ordered a drink at the poolside restaurant and after it had been served a manager came over and told as she didn t have a reservation the drinks were taken from her I find taking a drink away from a 2 year old after serving it quite disgusting behaviour I look forward to hearing from you

Mrs Jones

Zafrio Mallorca

Will keep updating review but I just felt compelled to write this review now If you have children who are early risers like mine do not book this hotel Pools open at 10AM Trying to keep the kids entertained for 4 hours when they can see the pool is extremely hard

Jos Silva

Hotel Zafiro Calla Mesquida

Hotel Zafira Calla Mesquida Watch My experience at the Hotel Zafira Calla Mesquida from June 12 to 15 was very bad I booked my room not on Booking but on the hotel s own website At no stage in the booking process was I advised that I was booking a room not in the main hotel which is in fact a 4 hotel but rather my booking was being made in a 3 apartment block which is located across the road from the 4 hotel Simulating the same booking on Booking the situation is similar not even on Booking are we warned that the booking is in the 3 apartment block My initial 3 room in the apartment block was in terrible condition In other words the 4-star hotel is using its main website even on Booking to sell 3-star apartments so in my opinion this is cheating guests Deplorable situationBe careful

Frederik Vodder

Generally disappointing stay

Generally disappointing stay The place did not live up to what we saw on the website The morning buffet was actually okay not the best I have tried not the worst The juice was really bad At the lunch bar we ordered a burger and nuggets Burger was absolute trash Let s say we did not return for lunch the following days and did not try the dinner restaurant The room was overall outdated and needed restoration to match the price It seemed all the rooms with swim up pool where in the shadow most of the day which made the pool unusable at this time of the year On day 2 of our stay our AirPods where stolen from our room and the staff was not helpful solving this and it sounded like it was a reaccuring problem they have And lastly they messed up our checkout time they told us checkout was at 14 00 due to booking directly through their own site but at 12 00 our room key did not work and they told us it was our mistake that we had not booked late check out

Emma smith

Our visit

My self and my mum visited the zifiro rey don jaime santa ponsa majorca we had a great time all the staff are very friendly helpful the entertainment is very good and the food was delicious the hotel very clean definitely will return

Rebecca

Stayed at Zafiro Rey Don Jamie in Santa

Stayed at Zafiro Rey Don Jamie in Santa Ponsa Mallorca and loved it We went half board for 5 days the breakfast and dinner had lots of selections and different each night Breakfast you can have any tea coffee soft drink water etc and with dinner you can have the same plus help your self to beer and wine The hotel was really clean and great staff fun entertainment all through the day and great pools One pool is on the roof top of adults only which has a great view and a lovely pool and bar And then the large pool on the ground floor is great for all the family It is only a 2 minute walk from the beach and less than a 10 minute walk to all the bars and restaurants Had such a great time and we didn t want to leave Would highly recommend

Richard Maddern

Great all round hotel and great location

Had a big family holiday 10 of us at Zafiro Mallorca and it was by far the best hotel i have stayed atFood was good with a selection of choices Rooms were amazing with great view of the poolPools great from small splash pool and slides for young children to 18 over for adults to relax away from children Staff all friendly and happy to help and they always on hand for more drinks clean hotel and great location Cant speak highly enough and my family will be going back in 2024

Nicola Boggust

Zafiro hotel menorca

Facilities were excellent Plenty of spaceLots of pools for different needsLots of sun bedsLovely poolside barFood top quality as were drinksStaff extremely helpful and friendly and couldn t do enough for youExcellent cleanliness of resort and roomsHighly recommend Only 10 minute walk to beach

Gemma F

Great resort

Great resort Recently returned from a family holiday at Zafiro Palace in Alcudia Majorca with two young children We had the best time possible The resort was impeccably clean and the staff were so polite and welcoming The hotel is very family friendly The food was delicious with so much choice The pools are amazing and very well maintained with plenty of options for children and adults alike The entertainment was great fun and the children thoroughly enjoyed it Our room was great very comfortable and plenty of space for the four of us Overall we had an amazing time and we will definitely be back Highly recommend