Overall customer experiences at Zenz salons are mixed, with many positive reviews highlighting professional hairdressers and excellent results, but several negative reviews cite poor service and unmet expectations. Positive reviews frequently praise the expertise and professionalism of specific stylists such as Anna, Simone, Julie, Mille, Cecilie, and Ayoe. Customers appreciate the personalized advice and treatment they receive, often noting that the service goes beyond a simple haircut. The use of organic products is a valued aspect, with many customers reporting softer, healthier hair after treatment. The salon atmosphere is described as relaxing and pleasant, contributing to an overall positive experience. However, negative reviews report significant issues, including failure to achieve the requested hair color or style. Some customers experienced poor customer service, such as a bad attitude from staff or feeling rushed and unwelcome. In one case, a stylist disappeared during the service, leaving the customer under a hair dryer for an extended period. Appointment scheduling problems, such as lack of confirmation and difficulty reaching the salon by phone, led to lateness and frustration. Overall satisfaction varies widely, with loyal customers returning for specific stylists while others vow never to return due to disappointing experiences.
What customers love
- Professional and skilled hairdressers who listen
- Personalized advice and treatment beyond a
- Use of organic products that improve
- Great results and high satisfaction among
- Relaxing and pleasant salon atmosphere
Common concerns
- Failure to deliver requested hair color
- Poor customer service and bad attitude
- Unprofessional behavior such as stylist disappearing
- Lack of appointment confirmation causing lateness
- Damaged clothing during service (e.g., ruined
Last updated 4 months ago
