Zillowhomeloans Reviews

Becoming a fan of the process

Let me start out by saying that Randy Choi has made me a fan He worked so well on my loan that I followed him from his previous company to Zillow Home Loans and asked him to help with my brother s refinance the process has been even better now than when I did my refinance which is hard to believe is possible My review is as follows Top notch communication -Out of the many curiosity questions that we posed Randy was always more than willing and happy to listen and answer His response times I can only refer to as superior Positive and down to earth-His fantastic personality shows through and it was easily clear from the beginning that he was there to help and you could talk to him the same way you could talk to your friend It helped remove any communication barriers and we could easily talk about all concern and goals Determined -The team was on target We would receive emails or updates in the tracker that at times that made me wonder if they slept it also told us that when they set a goal and make a promise they stick to it Fantastic website interface-The Zillow Home Loans website is a fantastic and welcoming interface It is very simple to understand and navigate it does what it is supposed to do it has a welcoming interface it let s you know where your status is document retrieval is easy and document upload was seamless Efficient process-I ve done refinances in the past and some of the things asked for and processes used seemed extraordinarily inefficient and illogical If you do Zillow Home Loans you get the other end of the spectrum to where you get so confused at how smooth things go that you try to volunteer stuff Randy and his team moved so efficiently and informed us of the needed documents and regularly updated us on progress it really minimized additional efforts on our part Great teamwork-Randy informed us as to when we reached different stages and when handed information off to the next stages and the next leg of the Zillow home loans team It easily went through the processor and when we had questions about the final packet Nathan was available to answer questions as well He was very nice to talk to as well and was also more than happy to make himself available for additional questions It is obvious to me that Zillow Home Loans has a fantastic team of individuals who have a common work ethic Fantastic rate-You could say that in these current times that getting a fantastic rate would be easy but there are many things that determine that and it isn t always cut and dry Needless to say Zillow Home Loans was able to get my brother a fantastic rate

It was super smooth

It was super smooth Bri kept me in the loop the whole time and there were no surprises

This was the fastest and easiest RF I

This was the fastest and easiest RF I did so far Professional business from the loan department

Rachel Garrett was very professional

Rachel Garrett was very professional knowledgeable and her communication was excellent She saw our refi through from start to finish Would highly recommend Zillow and Rachel

Professional and helpful

Professional and helpful Mike was knowledgeable and great about keeping on top of things

Strong experience overall

Strong experience overall Kathy was fair knowledgeable and set the right expectations on timing It was smooth and easy and she was flexible

Zillow Home Loans was awesome

Zillow was awesome Michael Kim was very helpful and made the process go so smoothly He stayed involved throughout the entire process

Alessandra - Simply the best

Alessandra provided such amazing support from beginning to end She was very thorough in explaining every step of the refi process and took the time to answer my many questions I spoke to several refi companies and nobody provided the level of expertise and attention to detail that made me feel like I was in good hands until I spoke to Alessandra One very important thing for me that put Alessandra at the top in terms of excellent service was that she consistently put in the effort to reach out to me via email text and calls to provide updates or answer questions as opposed to me having to chase her around I am very satisfied with the overall process and it took less than 30 days to complete I highly recommend Alessandra to anyone looking to refinance or anyone who is looking to purchase I am certain you will get the same level of support and expertise that I received