On March 3

On March 3 2024 I purchased a Jaguar registration number 1260 KJX from Ocasionplus I paid for both the car and the document processing After making the payment it took a long time to actually collect the car When I finally received it it came with only one set of keys and I was promised that the second set along with the car documents would be delivered within two weeks In Spanish this means several months Today is June 17 and I still haven t received the documents or the second set of keys Moreover the manager who handled the transaction said he doesn t know where the keys and documents are and doesn t want to find out advising me to contact customer support which has never responded Every call I make results in the same answer they don t know anything I don t know how to resolve this issue My patience has run out so I m writing reviews on all platforms to share what a terrible experience I ve had I do not recommend this company in any way Lo que ustedes est n diciendo no es cierto y tengo pruebas de ello proporcionadas por el gerente Julio 34 675 867 223 Inicialmente l comunic esta mentira pero cuando fui a la polic a se disculp y me inform que el plazo es de 90 d as y que los documentos a n no est n listos Dijo que cuando est n listos nos los entregar n En ese momento a n no hab an pasado los 90 d as y decidimos esperar Trabajamos desde casa somos una familia de 5 personas y siempre hay alguien en casa Nadie ha venido y no se ha entregado nada y su empresa ya se ha disculpado por esta mentira anteriormente