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Published Dec 25, 2023
Standards are awful- Unprofessional- Scam
2011 Toyota Camry 3000 bucks dropped for nothing These guys can t even fix motor mounts struts They will rip you off We took our car to a master mechanic for Toyota of 30 years They kept our car for days and low and behold we were scammed First the price It shouldn t have been what Mr Tire charged us Second what they told us they did versus what they actually did are two different things On a recorded line they like to give attitude hang up and treat you like an annoyance Well you re right I m going to be up your exhaust so far that you ll feel it on a cooperate level I filed a verbal written complaint with their Cooperate branch Per Mr Tires standards they will do ALL the work again They will replace all mounts for A THIRD TIME That s right a third time All four And they better not be faulty as they claimed is what happened after their first repair attempt Now for the struts that are also terrible after we dropped over a thousand you ll do them too We had to demand the so called repairs that they did to be written out because they had no record Now we will hold them to what we paid for no exceptions And the argument of courtesy Please I ll courtesy not put up with your disrespect over the phone the I don t know the poor communication You owe us 3000 in work financial strain exact factory parts that we paid for I may even demand a partial to full refund and take our car back to Toyota if you can t handle it I was nice I was tolerant but I will not be scammed like your recent reviews warn You will do what you were paid and contracted too Your General Manager can give respect or get an earfull I don t care I didn t drop 3000 so my girl could be conned on the grounds of you trying to blame the first faults on an employee that no longer works there or your standard response of I don t know You can expect multiple calls and the car coming back If that s too much and you d like to play games I can and will submit all phone calls to your cooperate office and go for some badges As far as I am concerned our car is still busted you owe us 3000 in repairs Do it or we will be in for a refund of this amount and I ll give our car over to a way better mechanic and business Call or see you soon And no I will not apologize for any rude behavior if you want to call it that or act like a child over the phone We have the right to be annoyed not you I will video and record everything said so there is no he said she said The games over