Frequently changing mortgage advisors

The actual mortgage broker Jeni Brown was helpful and provided a choice of suitable products for a residential mortgage The issues occurred post application The broker s support team did not return calls and did not reply to emails promptly The lender began asking for proof on income that didn t exist and it transpired that a member of MFB had confused my business turnover with net profit and also sent the lender income from a previous employment that I no longer received - despite this being made clear on application The support team advised me that they were not able to contact the lender direct and had to go through a business support manager - which usually took up to 4 days Due to pressure from the vendor and their agent at the slow progress of the application I had to contact the actual Lender on a number of occasions to get an update into the ongoing delays many of which they stated were the fault of MFB Eventually a mortgage was offered after 3 months of delay and issues I would not use this firm again and I did not feel that they offered any real value to the transaction