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Published Dec 01, 2024
Complex cases require careful handling
Initially my cases were handled well and in accordance with my past experience over several years However once offers were issued and accepted on the two cases and solicitors were instructed confusion set in It wasn t explained to me that only one case required the solicitors to be instructed as the other case related to a further advance This resulted in the confusion being transmitted to the solicitors which resulted in delays and almost missing a deadline which might have required a new valuation and the associated costs This might have been because the person handling the cases day to day changed in the middle