Awful experience at Geneva Airport

Awful experience at Geneva Airport Swiss side My rental contract clearly stated that Breakdown Insurance was included The agent at Geneva Airport insisted it was not included and offered it at an additional cost I telephoned Car Trawler through whom I had booked the car to verify They said it was included and they spoke to the agent to confirm this The agent continued to insist it was not included Car Trawler then suggested I pay for it at the desk and they would sort it out later I asked them to confirm this by email they didn t but by then an hour had gone by and my phone bill was adding up by the minute In frustration at this impasse I paid for it and then later discovered that it was NOT breakdown insurance which was included all along as I had insisted but a supplementary Roadside Assistance Insurance which was nothing to do with breakdown but basically covered the cost for towing the car after an accident not breakdown Car Trawler have since said they will not refund me I have been mis-sold an additional product under false pretences and ripped off by a Alamo Enterprise Holdings agent to the tune of 80CHF Do not use this car rental After persisting in my claim for a refund Easyjet Car Rental through whom I booked the car have now agreed to refund me