If zero stars was an option

If zero stars was an option then Alamo Enterprise group would surely earn it If you are unlucky enough to encounter the customer service assistant Patricia Ferradas then hold on to your patience as it will run out very quickly They bill you for things they couldn t provide then fail to properly refund you When you ask to help breakdown the payments you have made in order to demonstrate you are right she stops replying It took more than 4 weeks to get any reply then a sudden flurry when threatened with contacting the credit card company then vanished again Sadly not for training Truly horrific All car hire companies can be tricky that s the issue with making all your money on extras add ons and fines versus the actual hire but Alamo Enterprise have honed their skills in taking money not owed and charging excessively into a real skill Some might call it theft Europcar and Avis whilst not perfect do at least demonstrate some morals and stealing money is not part of their MO It should be said that the Geneva Airport Swiss Side is the issue French side have always been ok There are no managers or senior staff so you only get to deal with undertrained junior people who don t really know what they are doing My favourite line by a member of staff you have choice but to take out every single insurance I know you will be mad but now you can smash the car up and just drop it off and you won t have to pay anything