“
Published Apr 09, 2025
Dealer Loyalty Protection Is a Total Scam – BEWARE!
I had this protection when I refinanced my vehicle with Regional Acceptance. After my total loss, I had an unimaginable experience with Dealer Loyalty Protection. First, they refused to open my GAP claim until my insurance released their check—even though I had all the required documents. Once I submitted everything, they just kept asking for more and more paperwork. It felt like a stalling tactic.
Dealer Loyalty Protection took nearly the entire allotted time just to "review" my claim. After dragging their feet for months, they ended up only paying $1,600 out of a $10,000 balance. They didn't even credit me for the three months of payments I made after the accident. They claimed my insurance undervalued my car by $5,000—exactly the reason people buy GAP insurance—and then deducted all kinds of fees until barely anything was left.
This was a complete rip-off. I’m still paying on a totaled vehicle and can’t afford to buy another one. This company is an absolute scam. I even had the misfortune of speaking to their CEO, who was shockingly rude, dismissive, and even threatened legal action if I left a bad review. Too bad—people need to know.
Communication? Horrible. Expect 3 to 4 months of waiting, calling daily, no updates unless you beg, and when they do respond, it's usually by email or text. You’ll speak to agents who seem trained not to help.
Look at the Dealer Loyalty Protection Google reviews—they speak volumes. This company finds every excuse not to pay. One dealership owner I spoke with was furious and said he’d no longer work with them. Hopefully more will follow suit.
To anyone considering this company: do your research. If you’re reading this, please, save yourself the stress and financial loss. Dealer Loyalty Protection is not just unhelpful—they're unethical. If I could give negative stars, I would.
Dealer Loyalty Protection took nearly the entire allotted time just to "review" my claim. After dragging their feet for months, they ended up only paying $1,600 out of a $10,000 balance. They didn't even credit me for the three months of payments I made after the accident. They claimed my insurance undervalued my car by $5,000—exactly the reason people buy GAP insurance—and then deducted all kinds of fees until barely anything was left.
This was a complete rip-off. I’m still paying on a totaled vehicle and can’t afford to buy another one. This company is an absolute scam. I even had the misfortune of speaking to their CEO, who was shockingly rude, dismissive, and even threatened legal action if I left a bad review. Too bad—people need to know.
Communication? Horrible. Expect 3 to 4 months of waiting, calling daily, no updates unless you beg, and when they do respond, it's usually by email or text. You’ll speak to agents who seem trained not to help.
Look at the Dealer Loyalty Protection Google reviews—they speak volumes. This company finds every excuse not to pay. One dealership owner I spoke with was furious and said he’d no longer work with them. Hopefully more will follow suit.
To anyone considering this company: do your research. If you’re reading this, please, save yourself the stress and financial loss. Dealer Loyalty Protection is not just unhelpful—they're unethical. If I could give negative stars, I would.