Waiting on hold for nearly an hour

1.0 ★ Critical
W
William Hughes ·
Company Rating on RatingFacts
3.6 / 5
All Bankofscotland Reviews (133)
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1.0 ★ Critical
Published Oct 02, 2026

Waiting on hold for nearly an hour

Called about a card payment that got declined and sat in the queue for 50 minutes. Got through eventually and the lady on the other end was decent, but by then I'd already sorted it from another account. The phone lines need looking at.
Critical Review long wait time phone support declined card payment poor call queue resolved elsewhere

About Bankofscotland

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Bankofscotland
bankofscotland.co.uk
3.6
133 total reviews

About the Reviewer

W
William Hughes
Consumer Reviewer
Reviews published: 15
Member status: Active Contributor
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