Reviews by William Hughes
Real customer experiences and verified feedback.
Great communication and quick delivery
I asked a few questions and got replies within minutes. The car showed up earlier than expected.
Positive Experience
great communication
quick delivery
fast responses
early delivery
car purchase
Friendly team from start to finish
We found the booking process easy and the staff were lovely. My report arrived quickly and everything had been explained properly.
Positive Experience
friendly staff
easy booking process
quick report delivery
clear explanations
good communication
Exactly what I needed
My new cover fits really well and feels nicely made. It arrived two days early too.
Positive Experience
good fit
well made
early delivery
product quality
Carpet looks fresh again
Carpet looks fresh agin after the clean.
Positive Experience
carpet cleaning
fresh appearance
satisfied with results
cleaning service
Leak fixed by a friendly engineer
We had a leak from the shower valve and the engineer visit was arranged for the next morning. He showed up on time, found the faulty seal and had everything with him. The work took less than an hour and he tidied up afterwards. The only snag was finding a suitable parking space, but that was nothing to do with Aqualisa.
Positive Experience
friendly engineer
next-day appointment
on time arrival
quick repair
tidied up afterwards
Fast delivery
Got my order in two days, everything fresh.
Positive Experience
fast delivery
fresh products
quick shipping
two-day delivery
Helpful before the order
I rang to check one detail before ordering and the person answering was actually useful. They confirmed the measurements, explained the delivery choices and the fridge was delivered and set up as arranged.
Positive Experience
helpful customer service
accurate information
reliable delivery
setup as arranged
worked out of the box
set it up the evening it arrived and everything ran fine.
Positive Experience
easy setup
works out of the box
reliable performance
Waiting on hold for nearly an hour
Called about a card payment that got declined and sat in the queue for 50 minutes. Got through eventually and the lady on the other end was decent, but by then I'd already sorted it from another account. The phone lines need looking at.
Critical Review
long wait time
phone support
declined card payment
poor call queue
resolved elsewhere
Three weeks and still waiting
I ordered on the 4th and was promised delivery within two working days. Nothing arrived, then two messages asking for stock updates were ignored. When I finally got through, I was told the order had been cancelled without anyone telling me. The one decent thing was that the refund reached my account, although it took almost a month to process.
Critical Review
late delivery
ignored customer messages
order cancelled without notice
slow refund
poor communication
