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Published Oct 05, 2026
Baggage charge appeared only at check-in
I booked a one-way trip from Manchester to Dublin and paid for two checked bags. The website receipt said each bag was included, but the app warned one might be charged as excess. When we reached check-in, the desk wanted £75 and would not print the bags until the charge was paid. The desk staff were polite, yet the allowance shown on my receipt had not gone through to their system. Three emails later I still have no explanation or refund.
Critical Review
baggage charge
receipt discrepancy
check-in fee
no refund
poor customer service