Deeply unethical and unprofessional business with poor customer service Beware

A unused and packaged item was returned after I bought a second item I preferred - though that item ripped the same day I recieved it but I was informed it was my error which I chose not to dispute as I wanted to arrange my return for the first item anyway However after the first item which was approved to be returned and for which I have proof of postage for was returned the company didn t communicate receiving the item and have not refunded me my original payment despite sending proof of the postage return to them via email I am now without the item I purchased and the money I paid A clear and blant infringement on my consumer rights Incredibly disappointing This is not how you run a business or how you treat customers As of now I m currently speaking with several separate agencies and advocates to see what my options are though all are currently certain my rights have been breached as like I have said this company have both money and the item at this point My emails are now being ignored or blocked as no responses have been given to my last two emails I would advise not using this company and to read the negative reviews and to take them into consideration before buying from this company as I failed to do my own due diligence and am now having to spend time on this luckily I m someone with the means to receive the help and advice needed to deal with this current unfortunate issue but I would hate for someone without those means to fall victim to this company Save yourself the hassle and find somewhere else to buy from as the refund process here in non-existant they ll just try to keep your money However if you are currently in the same situation as me I d advise you seek advice from citizen advice and find a ombudsman to get advice on how your consumer rights have been breached and definately make sure you keep proof of everything especially postage