“
Published Jan 30, 2025
Excellent customer service
We purchased a new build house just over five years ago and wanted to replace a part instead of purchasing a full new item I contacted Crosswater initially asking if they could help me with an exact identification code for a spare part I sent various photos as requested After a few days I was contacted by Junior at customer service at bathroombrands com Junior was extremely helpfully and after a couple of communication emails he totally resolved my issue The level of customer service I received was really excellent and beyond expectations Thank you Junior You deserve this 5 star review