Stunned By Receiving Actual Customer Service

Shout out to the Summit Branch in Reno Nevada I opened up an account online last week and it was one of the easiest things I ve done online in months Their mobile app is also amazingly user friendly compared to almost everyone else So technically I am already happier with them than my other banks I don t need my bank to hold my hand but I do expect a certain level of transparency competency and communication Banks are notorious for avoiding personal contact but today I received a phone call from the local branch the internet routed my account to An actual human being was on the line I could not believe it She asked me how I thought the service was so far told me when and how to expect my debit card and PIN went over my ATM limits with me told me to expect a 5 day hold on any non-electronic deposit for the next 30 days because my account is new Warned me that if a check I m trying to deposit through the ATM gets rejected it s probably because the name may be different on the check than what it shows on the account No problem-just come into the branch or the drive thru She informed me about their Covid policies for the branch and went over the drive-thru hours with me She will also be calling me back in about 2 weeks to see that I received my card and haven t had any issues You could knock me over with a feather right now I am SHOCKED to receive actual customer service in a time where customer service is a dying art I realize I haven t been a customer of US Bank for very long but if they continue this way I ll be a customer of theirs for a very long time