This review applies to Mr Thomas

This review applies to Mr Thomas in Customer Relations not Amtrak in general Mr Thomas I hope this message reaches you He provided EXCEPTIONAL customer service and concern for my issue There was a situation on train 92 on this past Friday in Cary NC in which a passenger inflicted self-injury which had the train stranded for over 3 hours I was offered vouchers for future travel but the seriousness of that situation has prevented me from wanting to travel due to no baggage checks for weapons my father is ill in New York and it was imperative I got to my family I had my daughter with me who experienced that traumatic scene I did not get to my family until the following day Mr Thomas provided me a refund on my return trip I missed the call back from his supervisor to boast about how amazing he is Mr Thomas deserves a raise He deserves praise I have never encountered a rep like him before with Amtrak He is positively the best