


Based on authentic user experiences
Brenda Baines
6780 reviews
N/A
11 months ago
Brilliant company
Brilliant company I live in UK and bought return tickets from NYC-BostonWhole trip cancelled due to Covid 19 Phoned them and they refunded straight away
DREA LEE
6780 reviews
N/A
11 months ago
This review applies to Mr Thomas
This review applies to Mr Thomas in Customer Relations not Amtrak in general Mr Thomas I hope this message reaches you He provided EXCEPTIONAL customer service and concern for my issue There was a situation on train 92 on this past Friday in Cary NC in which a passenger inflicted self-injury which had the train stranded for over 3 hours I was offered vouchers for future travel but the seriousness of that situation has prevented me from wanting to travel due to no baggage checks for weapons my father is ill in New York and it was imperative I got to my family I had my daughter with me who experienced that traumatic scene I did not get to my family until the following day Mr Thomas provided me a refund on my return trip I missed the call back from his supervisor to boast about how amazing he is Mr Thomas deserves a raise He deserves praise I have never encountered a rep like him before with Amtrak He is positively the best
Mark MacLellan
6780 reviews
N/A
11 months ago
Mr Chris Lavander
Mr Chris Lavander an Amtrac representative at the Lorton Station in Virginia over heard my 88 year old mother tell me she could just lean against the cart while we wait 30 minutes until we could board the train and we had just gotten all the way out to our car and there was no seating left Although my mom is a warrior that would not have been possible on her best day Chris yelled over and said he would get her a folding chair and he took of going all the way back to the station and back almost to fast to be humanly possible revealing he was an angel I wasn t surprised when I found out he was a veteran a Navy Seabee Mr Lavander I salute you you made our trip may you be blessed as you have blessed us you our in our prayers I hope Amtrak is taking care of this man people like him are a blessing to us all Thank you again Sir
Cynthia Cindy Thomson
6780 reviews
N/A
11 months ago
Train 449 from Pittsfield MA to Boston
Train 449 from Pittsfield MA to Boston MA during Covid We had a roomette to be by ourselves Instead of stopping the train so that roomette and bedroom people could get on we had to go through two cars to get to our roomette car We opted for this car and paid more so that we would not have any contact with other passengers This needs to be fixed please The ride was wonderful as I have taken it a LOT of times This was my husbands first time and he loved it The wifi worked great and we were able to connect both our computers and our phone to play music The train conductor for our car was not present except for when we got on and when we got off How I sadly miss Curtis that was always on this line He passed away just two weeks after his retirement
Frances Bildner
6780 reviews
N/A
11 months ago
I had such lovely service from a very
I had such lovely service from a very personable and professional gentleman on my purchase Washington to New York I Washington stationThank you JerryYou are an asset to amtrak
Franz G Barrios Moreno
6780 reviews
N/A
11 months ago
1st Time To Travel in Train Amtrak
A Month visiting my Familia in Houston Tx Specially My MOM MI Reyna OF 4xs Cancer and she almost Done with her Kimmo let me tell you ll she the Strongest Mother and Im very Bless to have Mi Reyna as a Mother God bless Altagracia Barrios Moreno I was very happy and love to cook for my Mom and my dad Kristen Bless and made my day Now im going back home Bronx New York im very happy to visit my patents n two sisters Julie and Geraldine for my 1st time meeting my two nieces n 3 Nephews But after 2hrs Delay for Amtrak train in Chicago Train 48 Kristen H 448 449 made my travel a lot better for her kindness and positive attitude made my day shine n happy My 1st train travel experience is not that bad very quiet n kind people i recommended Thank you Again Kristen H 448 449 Sincerely Franz G Barrios Moreno
Marcella Owens
6780 reviews
N/A
11 months ago
North bound city of New Orleans 58
North bound city of New Orleans 58 does a great job accommodating the Amtrak passengers excellent smiles n directions w COVID rules were handled and announced perfectly thx so much for an awesome ride
Barbara Rea
6780 reviews
N/A
11 months ago
My sister and I took Amtrak round trip
My sister and I took Amtrak round trip from Syracuse NY to Niagara Falls NY It was a very nice experience We never took amtrak before I was very impressed The people were very nice and the train was very comfortable I cant wait to go again
LaKesia Young
6780 reviews
N/A
11 months ago
My Trip to New Orleans
The absolute Best experience ever Ms Florence and Jermaine were on point Accommodating pleasant just Awesome I did those 8 hours on the train like a Champ Only because of them Amazing People Both of them
GI Jane
6780 reviews
N/A
11 months ago
Thank you for your service
My 85 year old Dad comes to visit me in Hutto Texas just about every other month from Dallas He s a Marine Corps veteran and we both trust Amtrak The people are always helpful and mindful of his age Thank you Amtrak for your service