Train 449 from Pittsfield MA to Boston

Train 449 from Pittsfield MA to Boston MA during Covid We had a roomette to be by ourselves Instead of stopping the train so that roomette and bedroom people could get on we had to go through two cars to get to our roomette car We opted for this car and paid more so that we would not have any contact with other passengers This needs to be fixed please The ride was wonderful as I have taken it a LOT of times This was my husbands first time and he loved it The wifi worked great and we were able to connect both our computers and our phone to play music The train conductor for our car was not present except for when we got on and when we got off How I sadly miss Curtis that was always on this line He passed away just two weeks after his retirement