Normally don t post bad reviews but RUN

Normally don t post bad reviews but feel compelled to warn people away from using them Not sure why whirpool would use them- and whirpool when I let them know the situation could also care less My washer broke on the combo unit The customer service is terrible- started with a missed service call date Finally showed tech has to evaluate then come back for repair Tried to do load of wash as soon as he left- unit still broke Called them right back had to leave message Emailed them a picture to show was still broke After no response and multiple calls leaving messages I finally got ahold of someone a mumbled sorry and then I was told to call whirlpool as the ticket was closed After a 40 min fight they scheduled to come back out Tech was super nice but had no idea why the washer wasn t working said he d tell whirpool it was unfixable and get back to me GHS then scheduled me a return visit without consulting me- I was out of country- took multiple calls and email texts to reschedule Rcvd confirmation rescheduled However tech still came tech had no idea what issue was said he had no one to call to find out Tech also threw in a load of clothes which ruined them as he didn t do anything to unit to fix No one at GHS has record of the tech coming but I rcvd email confirmation that he had been to my home If a part is backordered they won t order the rest of the needed parts till the BO one arrives- further delaying service It keeps going on like that no one at GHS knows what s going on- records dates are wrong parts and scheduling are a mess and communication is auto sent emails Customer service is a oops sorry and that s it I ve asked for call backs and to speak with managers and only today has it actually happened after 3 different requests over 5 weeks