121homefurniture Reviews

121 Furniture have been great Their communication whilst answering my queries over a product Office chair were answered promptly I researched a lot prior to purchasing due to the amount of choice however the chair we wanted was priced competitively and had free delivery Which they confirmed that they were still hitting their order processing timescales during the pandemic Fast forward exactly 24hrs from receiving the confirmation email for the purchase and the TNT driver was knocking at my door Fantastic service super fast delivery and the chair is absolutely superb Do not hesitate drop Michael Stephen and the team at 121 Furniture an email even if price is higher it ll be worth it Great Service from before purchase through to order taking delivery even asked for a cheeky discount which I m donating to a local charity as I wasn t expecting them to say yes they did I ll certainly be using again and recommending to all Thanks

From the moment of ordering I absolutely cannot fault the service and level of customer care The furniture is of outstanding quality Maine bedroom range Despite one of the drawers having two right sides inside of a left this was rectified and re-issued within 48 hours Would 100 recommend

I ve had a brilliant experience with this company Competitive prices quick delivery and great customer service I had a minor issue with my wardrobe doors to which they rectified the problem straight away I will definitely be purchasing more furniture from here in the furniture Thank you

I ordered 6 dining chairs and they arrived the next day They went together really well and look super I had one query and as soon as I phoned them they helped instantly Would I use them again YOU BET I would I m recommending them to family and friends too

I have just taken delivery of a replacement Goliath office chair base 6 months out of warranty there were no questions asked about the breaking chair leg A new one with new casters was delivered 25 hours after I first made contact I am having difficulty coming to terms with the service level 5 stars be damned - this is 5 plus however many zeros you want to add I am stunned by this that in this day and age where from personal experience of a part failing on a car that was 1 and a half hours outside the warranty time limit and the company would offer nothing but a flat refusal to even consider the issue To receive your level of service is nothing short of brilliant exemplary gratifying or any other congratulatory adjective you wish to use Once again with heartfelt appreciation thankyou A VERY satisfied customer

I spent many weeks looking for a sofa bed for our caravan I spotted the Felix velvet sofa bed almost straight away however I am always very dubious about ordering from a company I have not dealt with or heard of before I always read the on line reviews on the website but I also look on trustpilot and although you cannot please everyone overall their reviews were great I am also a fan of customer service and I had a couple of questions to ask before I purchased my sofa The response to both my emails were almost immediate and they gave me the answers I needed Delivery was exactly what was predicted and I was kept informed by the courrier prior to delivery 121 ask to inspect items within two days of receipt Everything is well explained I am delighted with my sofa bed and pleased I used this company

Ordered an office chair on a Tuesday and it arrived by Thursday Received email confirmation and follow-up email confirming that the chair had been shipped and when it would arrive Excellent service and chair price comparable to other sellers of same model

I recently bought a Julian Bowen car bed for my son looked around and 1-2-1 Home Furniture looked to be the most competitively priced I am always a bit apprehensive when buying online for larger purchases and to be honest I never heard of the company before my search I decided to give them a call before hand and the advisor Steve was really helpful and confirmed there was stock with the manufacturer Ordered online about 15 minutes later confirmation email with clear details arrived by the end of the day Had an email 2 days later from the manufacturer stating a delivery date had been scheduled for the Monday You have to confirm which I did As stated delivery came on Monday at 3 30 Ordered Tuesday came 6 days later on the Money - everything was as expected I will definitely use 1-2-1 home furniture again for future purchases highly recommended

I found this site quite by accident because I wanted a Julian-Bowen Dining Set it was out of stock everywhere but they had a date for expected delivery I ordered it and paid for it It was coming direct from Julian Bowen expected delivery end of January then on 23 12 2020 Julian Bowen sent me a list of dates for delivery I chose 08 01 2021 and it was delivered by another first class company Unfortunately 1 chair leg was broken I emailed 121 on the Monday who said they would report it to JB and on 15 01 2021 it was delivered I cannot thank 121 enough they kept me informed every step of the way from placing the order to making sure everything was satisfactory I would give them 100 for their customer service and would buy from them again Dining sets looks fab by the way

Fantastic quality furniture already assembled Easy to order online and great delivery dates The delivery drivers took them straight to my bedroom and we only had to take packaging off Would recommend this company for anyone looking for home furniture